UBS

Client Manager Digital Banking Support

UBS
Basel, Switzerland
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you passionate about providing exceptional client service and have a deep understanding of digital banking? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team as a Client Manager Digital Banking Support at UBS. As a Client Manager, you will be responsible for managing and supporting our clients in their digital banking needs, ensuring their satisfaction with our services. We are looking for a driven and customer-oriented individual with a strong background in digital banking and a desire to exceed expectations. If this sounds like you, we would love to hear from you.

  1. Manage and support clients in their digital banking needs, ensuring their satisfaction with our services.
  2. Develop a deep understanding of digital banking and stay up-to-date on industry trends and advancements.
  3. Provide exceptional customer service by promptly responding to client inquiries and addressing any concerns.
  4. Act as the main point of contact for clients, building strong relationships and fostering trust.
  5. Proactively identify and resolve any issues or technical difficulties clients may encounter with our digital banking platform.
  6. Collaborate with internal teams to improve and enhance the digital banking experience for clients.
  7. Stay organized and maintain accurate records of client interactions and issues.
  8. Continuously strive to exceed client expectations and go above and beyond to provide exceptional service.
  9. Educate clients on the benefits of digital banking and promote its usage.
  10. Participate in training and development opportunities to enhance knowledge and skills related to digital banking.
  11. Contribute to the development and implementation of new digital banking initiatives and strategies.
  12. Stay compliant with all regulatory requirements and ensure clients are informed of any changes or updates.
  13. Monitor and report on client satisfaction and usage of digital banking services.
  14. Identify opportunities for upselling and cross-selling digital banking products and services.
  15. Collaborate with team members and share best practices to improve overall client service experience.
Where is this job?
This job is located at Basel, Switzerland
Job Qualifications

  • Strong Knowledge Of Digital Banking Platforms: A Client Manager For Digital Banking Support At Ubs Should Possess A Deep Understanding Of Various Digital Banking Platforms, Including Online And Mobile Banking, As Well As Emerging Technologies And Trends In The Industry.

  • Excellent Customer Service Skills: This Role Involves Interacting With Clients On A Daily Basis, So Strong Customer Service Skills Are Essential. The Ideal Candidate Should Be Able To Build Rapport With Clients, Understand Their Needs, And Provide Prompt And Effective Solutions.

  • Technical Proficiency: The Client Manager Should Have A Strong Background In Technology And Be Comfortable Troubleshooting Technical Issues. They Should Also Possess Strong Analytical Skills To Quickly Identify And Resolve Technical Problems.

  • Financial Services Experience: A Solid Understanding Of The Financial Services Industry Is Crucial For This Role. The Ideal Candidate Should Have Experience Working In A Similar Position Or In A Financial Institution, With Knowledge Of Banking Products And Services.

  • Strong Communication And Relationship Management Skills: As A Key Point Of Contact For Clients, The Client Manager Must Have Excellent Communication And Relationship Management Skills. This Includes The Ability To Effectively Communicate Technical Information To Non-Technical Clients And Build Strong Relationships With Stakeholders At All Levels.

Required Skills

  • Communication

  • Time Management

  • Organizational Skills

  • Analytical Thinking

  • Customer Relations

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Multi-tasking

  • Digital banking

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Client Manager Digital Banking Support in Basel, Switzerland is between CHF 80,000 to CHF 120,000 per year. This may vary depending on the specific company, experience level, and skills of the individual. Additionally, benefits and bonuses may also be included in the overall compensation package.

Additional Information
UBS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesGerman
Job PostedApril 22nd, 2025
Apply BeforeMay 22nd, 2025
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About UBS

UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.

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