Associate Director, Technical Support Specialist
UBS is a leading global financial services firm that provides a wide range of services to its clients, including wealth management, investment banking, and asset management. We are currently seeking a highly skilled and motivated individual to join our team as the Associate Director, Technical Support Specialist. In this role, you will be responsible for providing technical support and guidance to our clients and internal teams. As an integral member of our organization, you will have the opportunity to collaborate with various departments and make a significant impact on the success of our business. We are looking for a candidate with strong technical expertise, exceptional problem-solving skills, and a passion for delivering exceptional customer service. If you are a driven and dynamic individual with a passion for the financial industry, we encourage you to apply for this exciting opportunity.
- Provide technical support to clients and internal teams on a wide range of financial services offered by UBS.
- Collaborate with various departments to troubleshoot and resolve technical issues.
- Conduct thorough research and analysis to identify root causes of technical problems.
- Develop and implement solutions to improve the overall technical support process.
- Serve as a subject matter expert on UBS's products and services, providing guidance and training to colleagues and clients.
- Communicate complex technical information clearly and effectively to both technical and non-technical audiences.
- Stay updated on industry trends and advancements in technology to continuously improve technical support services.
- Proactively identify areas for improvement and make recommendations for enhancements to the technical support process.
- Maintain accurate and detailed documentation of technical issues and resolutions.
- Provide exceptional customer service to clients, ensuring their satisfaction and retention.
- Collaborate with cross-functional teams to develop strategies and implement changes to improve the overall client experience.
- Continuously monitor and analyze metrics to measure the effectiveness of technical support services and make necessary adjustments.
- Handle escalations and ensure timely resolution of complex technical issues.
- Mentor and train junior team members on technical support best practices.
- Adhere to company policies and procedures, as well as industry regulations, to ensure compliance and mitigate risk.
Strong Technical Background: The Associate Director Of Technical Support Should Possess A Deep Understanding Of Various Technical Systems And Processes, Including Network Infrastructure, Hardware, Software, And Applications. They Should Also Have Experience Troubleshooting And Solving Complex Technical Problems.
Leadership Skills: As An Associate Director, This Individual Will Be Responsible For Managing A Team Of Technical Support Specialists. Therefore, They Should Have Strong Leadership Skills, Including The Ability To Motivate And Develop Team Members, Delegate Tasks Effectively, And Provide Clear Direction And Guidance.
Excellent Communication Skills: The Associate Director Must Have Excellent Communication Skills Both Verbal And Written. They Should Be Able To Effectively Communicate Technical Information To Non-Technical Stakeholders And Build Strong Relationships With Team Members, Clients, And Other Departments.
Project Management Experience: This Role Will Involve Overseeing Technical Projects And Initiatives, So The Associate Director Should Have Experience In Project Management, Including Planning, Execution, And Monitoring Progress. They Should Also Have A Strong Understanding Of Project Management Methodologies And Tools.
Financial Industry Knowledge: Ubs Is A Financial Services Company, So The Ideal Candidate For This Role Should Have A Strong Understanding Of The Financial Industry And Its Regulations. This Includes Knowledge Of Financial Systems, Data Security, And Compliance Requirements. Previous Experience Working In A Financial Institution Is Preferred.
Risk Management
Project Management
Data Analysis
Communication
Team Management
customer service
Analytical Thinking
Training and Development
Problem-Solving
Technical Troubleshooting
IT infrastructure
Vendor
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Associate Director, Technical Support Specialist in Tennessee, USA is between $76,000-$110,000 per year. However, this can vary depending on factors such as the company, location, and years of experience. It is important to research and compare salaries for this role in your specific area to get a more accurate estimation.
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UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.
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