How is feedback handled at Twilio?
At Twilio, feedback is handled through a variety of methods. Employees are encouraged to provide feedback through multiple channels such as internal surveys, focus groups, and open forums. Additionally, feedback can be provided directly to the leadership team or to a specific team member. Twilio also uses its own platform, Twilio Voice, to capture customer feedback, which is then used to inform product design and customer experience.
Other Questions about Twilio
- What is the dress code for the Twilio office?
The dress code for the Twilio office is "Dress for Your Day" which means that employees should dress according to what is appropriate for the day's activities. Generally, the dress code is business casual and employees should feel comfortable and confident in the attire they choose.
- What kind of opportunities are available for career growth at Twilio?
Twilio offers a wide range of opportunities for career growth, including internal and external training, mentorship programs, and career development resources. Twilio also provides employees with competitive salaries, and the chance to take on more challenging roles within the company. Employees can also take advantage of job rotation programs, which enable them to gain experience in different departments and explore new areas of interest. Additionally, Twilio encourages and supports employees who wish to pursue advanced degrees or certifications.
- Do you offer relocation assistance at Twilio?
Yes, Twilio offers relocation assistance to employees who qualify. Assistance is typically provided in the form of a lump sum payment to help cover relocation costs.
- How often do you provide performance reviews at Twilio?
Twilio provides performance reviews twice a year, in the spring and fall.
- What is Twilio's mission and values?
Twilio's mission is to fuel the future of communications. Twilio’s values are customer obsession, craftsmanship, operational excellence, radical transparency, and disruption. Twilio strives to provide companies with the building blocks they need to innovate with communications and make customer experiences better than ever. They also strive to build a diverse and inclusive environment where everyone can be their full selves and do their best work.
- Do you offer internships or apprenticeships at Twilio?
Yes, Twilio offers internships and apprenticeships in a variety of technical and non-technical roles. If you are interested in learning more, please visit twilio.com/careers to read more about the roles and programs we offer.