Associate Manager

Welcome to TUMI, a leading global brand in luxury travel and lifestyle products. We are seeking a highly motivated and dynamic individual to join our team as an Associate Manager. As an Associate Manager, you will be responsible for assisting in the day-to-day operations of our store and ensuring exceptional customer service. We are looking for a driven individual with a passion for the retail industry and a strong ability to lead and develop a team. If you have a proven track record of success in a similar role and possess excellent communication and organizational skills, we want to hear from you! Join us at TUMI and be a part of our journey to provide unparalleled travel solutions to our valued customers.

• Assist in managing the day-to-day operations of the TUMI store, including opening and closing procedures, inventory management, and visual merchandising.
• Ensure exceptional customer service is provided to all customers by leading by example and setting high standards for the team.
• Train, develop, and motivate team members to provide excellent customer service and achieve sales targets.
• Monitor and analyze sales performance to identify areas for improvement and take appropriate action to drive sales.
• Collaborate with the Store Manager to create and implement effective sales strategies and promotional activities.
• Maintain a deep understanding of TUMI products and services to effectively assist customers and provide product knowledge to the team.
• Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction.
• Monitor and enforce store policies and procedures to ensure operational efficiency and compliance.
• Conduct regular team meetings and provide feedback and coaching to team members to achieve individual and store goals.
• Assist in recruiting, hiring, and training new team members to maintain a high-performing and knowledgeable team.
• Continuously strive to improve the overall customer experience and contribute to the growth and success of the TUMI brand.

According to JobzMall, the average salary range for a Associate Manager in Castle Rock, CO, USA is between $56,000 to $71,000 per year. This may vary depending on the specific job duties, experience, and qualifications of the individual.

Tumi Holdings, Inc., is a manufacturer of high-end suitcases and bags for travel based in Edison, New Jersey. Founded in 1975 by Charlie Clifford after a stint in the Peace Corps in Peru, the company is named after a Peruvian tumi ceremonial knife used for sacrifices. Tumi, Inc. was a unit of Doughty Hanson & Co. from 2004 until after its 2012 initial public offering. Tumi's products are known for their black-on-black ballistic nylon. Tumi is available at department stores and specialty stores, as well as over 120 Tumi stores and 200 shops around the world.