Workforce Management Planning Analyst

Englewood, CO, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

As a Workforce Management Planning Analyst at TTEC, you will be responsible for optimizing the utilization of resources on a daily, weekly, and monthly basis. You will develop forecasting models and utilize your expertise in workforce management to ensure that we have the right resources in the right place at the right time. Our ideal candidate for this role has a strong background in workforce management and planning, and an eye for detail. You should be highly organized, data-driven, and have the ability to think critically and problem-solve. If you have experience with workforce management tools and software, have a knack for analytics, and are looking for a great opportunity to make a meaningful impact, then we want to hear from you!

Responsibilities:

Utilize expertise in workforce management to optimize the utilization of resources on a daily, weekly, and monthly basis.
Develop forecasting models to ensure that the right resources are in the right place at the right time.
Monitor and analyze current workforce management trends to identify opportunities for improvement.
Analyze data to identify any areas of inefficiency and develop corrective action plans.
Utilize workforce management tools and software to maintain accurate records and forecasts.
Collaborate with other departments to ensure that all resources are being used effectively and efficiently.
Train and mentor other workforce management team members.
Develop and present reports on workforce management performance and progress.
Stay up to date with current industry trends and best practices.
Proactively identify potential areas of improvement and develop solutions.

Where is this job?

This job is located at Englewood, CO, USA

Job Qualifications

Proficient In Microsoft Office Suite
Excellent Communication And Interpersonal Skills
Ability To Work In A Fast-Paced Environment
Strong Analytical Skills
Ability To Manage Multiple Tasks
Knowledge Of Workforce Management Systems
Ability To Identify And Resolve Problems Quickly
Proficient In Data Analysis And Reporting

Required Skills

Process Improvement
Training
Planning
Communication
Time Management
Scheduling
Problem Solving
Organizational Skills
Forecasting
Negotiation
Data Management
Reporting
System implementation
Cost reduction
Analyzing

Soft Skills

Communication
Conflict Resolution
Leadership
Negotiation
Problem Solving
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability

Compensation

According to JobzMall, the average salary range for a Workforce Management Planning Analyst in Englewood, CO, USA is between $56,000 and $96,000 per year. This salary range will vary depending on a variety of factors, such as the candidate's experience, level of education, certifications, and other qualifications.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedJuly 10th, 2023

Apply BeforeAugust 19th, 2025

This job posting is from a verified source.

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