Technical Support Representative

We are looking for an enthusiastic Technical Support Representative to join TTEC's team. As a Technical Support Representative, you will provide excellent customer service to our clients and help them troubleshoot any technical issues they may encounter. You will also be responsible for providing accurate and timely resolution to client inquiries. To be successful in this role, you should have excellent verbal and written communication skills, be highly organized, and have a knack for problem solving. If you are passionate about providing exemplary customer service and are comfortable working in a fast-paced environment, then we want to hear from you!

Responsibilities of a Technical Support Representative:

1. Respond to customer inquiries and provide technical assistance to resolve customer issues.
2. Diagnose customer technical issues and recommend appropriate solutions.
3. Gather customer feedback and suggest improvements to customer service processes.
4. Document customer interactions and maintain accurate records of customer inquiries.
5. Research and stay up to date on new products and services.
6. Collaborate with other teams to identify and address customer concerns.
7. Monitor customer service metrics and provide regular reports to management.
8. Adhere to all customer service policies and procedures.
9. Provide excellent customer service in a timely and professional manner.
10. Maintain a positive and professional attitude towards customers.

According to JobzMall, the average salary range for a Technical Support Representative in Manila, Metro Manila, Philippines is PHP 20,000 to PHP 35,000 per month. This range reflects salaries for entry-level to mid-level positions. Salaries will vary depending on experience, qualifications, employer, location, and other factors.

TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.