Are you a natural leader with a passion for driving team success? Do you have experience in managing specialty groups and a strong understanding of customer service? TTEC is seeking a motivated and dynamic individual to join our team as a Specialty Group Team Lead. In this role, you will be responsible for overseeing a team of specialists and ensuring the highest level of service is provided to our clients. If you possess excellent communication skills, a positive attitude, and a desire to make a positive impact, we want to hear from you!
- Lead and manage a team of specialists to ensure their success in meeting team and company goals.
- Utilize effective communication skills to provide clear direction and feedback to team members.
- Foster a positive and supportive work environment to motivate team members and promote productivity.
- Develop and implement strategies to improve team performance and exceed customer service expectations.
- Monitor and analyze team metrics to identify areas for improvement and implement action plans accordingly.
- Train and onboard new team members to ensure they have the necessary skills and knowledge to succeed in their roles.
- Serve as a point of escalation for any customer service issues or concerns.
- Collaborate with other team leads and departments to ensure a seamless and efficient workflow.
- Keep up-to-date with industry trends and best practices to continuously improve team processes and procedures.
- Represent the team and company in a professional manner, building and maintaining positive relationships with clients and stakeholders.
Minimum Of 3-5 Years Of Experience In A Leadership Role, Preferably In A Customer Service Or Contact Center Environment.
Proven Track Record Of Meeting And Exceeding Team Goals And Objectives.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Manage And Motivate A Diverse Team.
In-Depth Knowledge Of Customer Service Principles And Practices, As Well As Experience With Contact Center Technology And Software.
Bachelor's Degree In A Relevant Field Or Equivalent Work Experience.
Project Management
Performance Management
Communication
Time Management
Coaching
Leadership
Conflict Resolution
Mentoring
Team Building
Collaboration
Organization
Problem-Solving
Decision-Making
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Specialty Group Team Lead in New York, NY, USA is $70,000-$90,000 per year. However, this can vary depending on the company, industry, and level of experience of the individual. Some Specialty Group Team Leads may earn higher salaries, up to $120,000 or more, while others may earn lower salaries, around $50,000-$60,000 per year. Factors such as education, certifications, and additional skills may also impact salary.
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TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
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