Service Delivery Specialist

Manila, Metro Manila, Philippines

Full-TimeDepends on ExperienceMid-LevelBachelors

Job Description

Are you an experienced Service Delivery Specialist looking for a new and exciting challenge? TTEC is seeking a dynamic, customer-focused Service Delivery Specialist to join our team and take our customer service delivery to the next level.We are looking for a professional who is passionate about customer service, with a proactive attitude and a commitment to delivering exceptional service. The ideal candidate will have a proven track record of success in customer service and the ability to quickly build relationships with a diverse range of stakeholders.To be successful in this role, you must be an excellent communicator, both verbally and in writing. The ideal candidate will also have a strong aptitude for problem solving and the ability to take initiative in challenging situations. You must also possess a strong technical aptitude and be comfortable working with a variety of software and systems.If you are looking for a role where you can make an impact and be part of a team of passionate customer service professionals, we’d love to hear from you!

Responsibilities:

Provide exceptional customer service to all stakeholders
Develop and maintain strong relationships with a diverse range of stakeholders
Respond to customer inquiries in a timely and professional manner
Utilize problem-solving skills to resolve customer issues
Utilize technical aptitude to work with various software and systems
Maintain accurate records of customer interactions
Proactively identify customer service opportunities and act on them
Remain up to date with customer service best practices
Collaborate with other members of the customer service team to ensure customer satisfaction

Where is this job?

This job is located at Manila, Metro Manila, Philippines

Job Qualifications

Ability To Work Independently And As Part Of A Team
Excellent Communication Skills
Excellent Customer Service Skills
Proficiency In Microsoft Office Suite
Strong Problem Solving Skills
Ability To Work Well Under Pressure
Ability To Effectively Prioritize Tasks
Flexibility To Work In Different Shifts

Required Skills

Documentation
Quality Assurance
Process Improvement
Vendor Management
Networking
Troubleshooting
Data Analysis
Communication
Time Management
Technical Support
Leadership
customer service
Reporting
Teamwork
Problem-Solving

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Critical thinking
Creative Thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Delivery Specialist in Manila, Metro Manila, Philippines is between ₱21,000 to ₱51,000 per month. The salary range includes basic pay, allowances, and other benefits. The exact salary may vary depending on the company, experience, qualifications, and other factors.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesTagalog

Job PostedJuly 10th, 2023

Apply BeforeMay 10th, 2026

This job posting is from a verified source.

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