Payment Processing Specialist

Welcome to TTEC, where we believe in creating exceptional customer experiences through innovative solutions and dedicated team members. We are currently seeking a highly motivated Payment Processing Specialist to join our dynamic team. In this role, you will be responsible for accurately processing payments and providing exceptional customer service to our clients. Our ideal candidate possesses strong attention to detail, exceptional communication skills, and a passion for delivering top-notch service. If you are ready to take your career to the next level, we would love to hear from you!

1. Accurately process payments from various sources including credit cards, checks, and online transactions.
2. Provide exceptional customer service to clients by addressing inquiries and concerns related to payment processing.
3. Maintain a high level of accuracy and efficiency in all payment processing tasks.
4. Collaborate with other team members to troubleshoot and resolve any issues or discrepancies with payments.
5. Keep detailed records of all payment transactions and maintain confidentiality of sensitive information.
6. Utilize various software and systems to process payments and update customer records.
7. Stay up-to-date with company policies and procedures related to payment processing.
8. Act as a brand ambassador for TTEC and maintain a positive and professional demeanor at all times.
9. Communicate effectively with clients and team members to ensure a smooth and efficient payment processing process.
10. Continuously strive to improve and optimize payment processing procedures and systems.
11. Adhere to all compliance and regulatory requirements related to payment processing.
12. Participate in training and development programs to enhance knowledge and skills related to payment processing.
13. Collaborate with different departments, such as finance and customer service, to ensure a seamless payment experience for customers.
14. Handle escalated payment issues and provide timely and effective resolutions.
15. Maintain a positive attitude and contribute to a positive and respectful work environment.

According to JobzMall, the average salary range for a Payment Processing Specialist in Irvine, CA, USA is $38,000 to $55,000 per year. However, this can vary depending on factors such as experience, location, and the specific company or industry the specialist is working in. Some payment processing specialists may also receive bonuses or commission based on their performance.

TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.