Insurance Customer Support Associate
Welcome to TTEC, where your talent and passion for customer service can thrive! We are currently seeking a dedicated Insurance Customer Support Associate to join our team. In this role, you will have the opportunity to provide exceptional support to our valued insurance customers while utilizing your strong communication and problem-solving skills. If you are a motivated individual who enjoys helping others and has a background in insurance, we would love to hear from you! Join our dynamic team and be a part of our mission to deliver outstanding customer experiences.
- Provide exceptional customer support to insurance customers, addressing inquiries, concerns, and issues in a timely and professional manner.
- Utilize strong communication skills to interact with customers via phone, email, and chat.
- Use problem-solving skills to resolve customer issues and provide solutions to ensure customer satisfaction.
- Maintain a deep understanding of insurance products and services to accurately assist customers with their needs.
- Adhere to company policies and procedures while handling customer interactions.
- Work collaboratively with team members to ensure a smooth and efficient customer support process.
- Continuously strive to enhance the customer experience by identifying areas for improvement and providing feedback to management.
- Meet and exceed performance goals and targets set by the company.
- Stay up-to-date with industry trends and changes in insurance policies to effectively assist customers.
- Maintain a positive and professional attitude while representing the company and its values.
Excellent Communication Skills: As A Customer Support Associate, You Will Be The Main Point Of Contact For Customers, So Strong Verbal And Written Communication Skills Are Essential. This Includes Being Able To Clearly Explain Insurance Policies And Procedures To Customers.
Knowledge Of Insurance Industry: A Strong Understanding Of The Insurance Industry And Its Various Products And Services Is Important For This Role. This Will Enable You To Answer Customer Inquiries Accurately And Efficiently.
Problem-Solving Abilities: Insurance Customer Support Associates Often Deal With Complex Customer Issues And Complaints. Therefore, The Ability To Think Critically And Come Up With Effective Solutions Is Crucial For This Role.
Strong Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In The Insurance Industry, Is Highly Desirable For This Position. This Shows That You Have The Necessary Skills And Experience To Handle Customers Effectively.
Attention To Detail: Insurance Policies And Procedures Can Be Complex And Have Strict Guidelines. As A Customer Support Associate, You Must Have A Keen Eye For Detail To Ensure That All Customer Information Is Accurate And Up-To-Date. This Will Help Minimize Errors And Maintain Customer Satisfaction.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Active listening
Empathy
Problem-Solving
team
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Insurance Customer Support Associate in Englewood, CO, USA is $35,000 - $40,000 per year. This may vary depending on factors such as experience, education, and the specific company and location.
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TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
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