Help Desk Technician
Welcome to TTEC! We are currently seeking a highly skilled and customer-oriented Help Desk Technician to join our dynamic team. As a Help Desk Technician, you will be the first point of contact for our clients' technical support needs, providing exceptional service and troubleshooting assistance. We are looking for individuals who possess strong communication skills, a passion for problem-solving, and a desire to continuously learn and grow in a fast-paced environment. Are you ready to take on this exciting challenge? Read on to see if you have what it takes to be a part of our team!
- Serve as the first point of contact for clients' technical support needs, providing prompt and courteous assistance.
- Respond to and resolve customer inquiries and technical issues via phone, email, or chat in a timely manner.
- Troubleshoot and diagnose hardware, software, and network related issues.
- Utilize a variety of tools and resources to effectively resolve technical issues.
- Document all customer interactions and resolutions in a clear and concise manner.
- Collaborate with team members and other departments to ensure timely and effective resolution of customer issues.
- Continuously learn and stay updated on new technologies and products in order to provide the best service to customers.
- Follow company policies and procedures for handling customer inquiries and technical issues.
- Maintain a high level of professionalism and customer service at all times.
- Provide feedback and suggestions for improving processes and procedures to enhance the overall customer experience.
Technical Knowledge And Experience: A Help Desk Technician At Ttec Should Have A Strong Foundation In Troubleshooting And Resolving Technical Issues, As Well As A Deep Understanding Of Computer Hardware, Software, And Networking.
Customer Service Skills: Excellent Communication And Customer Service Skills Are Essential For A Help Desk Technician At Ttec. They Must Be Able To Effectively Communicate With Customers And Provide Friendly And Professional Support.
Problem-Solving Abilities: A Help Desk Technician Should Be Able To Quickly Identify And Analyze Complex Problems And Provide Solutions Efficiently. They Should Also Have A Strong Ability To Adapt To Changing Situations And Find Creative Solutions.
Time Management And Multitasking Skills: The Help Desk Technician Role At Ttec Requires The Ability To Handle Multiple Tasks And Prioritize Effectively. They Must Be Able To Manage Their Time Efficiently And Meet Strict Deadlines.
Certifications And Education: Ttec May Require Their Help Desk Technicians To Have Relevant Certifications Such As Comptia A+, Network+, Or Microsoft Certified Professional (Mcp). A Degree In Computer Science Or A Related Field Can Also Be Beneficial.
Communication
Time Management
Multitasking
Attention to detail
Problem Solving
customer service
Active listening
Technical Troubleshooting
Network Connectivity
Knowledge Of Software And Hardware
Remote Desktop Support
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Help Desk Technician in Englewood, CO, USA is $35,000-$55,000 per year. Factors such as experience, education, and specific job responsibilities can affect the exact salary within this range.
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TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
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