Customer Service Representative – Remote USA

Englewood, CO, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to TTEC! We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will have the opportunity to work remotely from anywhere in the USA, providing exceptional customer service to our clients. As a representative of TTEC, you will play a crucial role in ensuring our customers receive the best possible experience. We are looking for individuals who are passionate about delivering excellent customer service, possess strong communication skills, and are able to thrive in a fast-paced and dynamic environment. If this sounds like you, we would love to hear from you!

Provide exceptional customer service to clients by responding promptly and courteously to inquiries and concerns.
Work remotely from any location in the USA, utilizing technology and resources provided by TTEC to effectively communicate with customers.
Represent TTEC in a professional and positive manner, maintaining a high level of integrity and customer satisfaction.
Demonstrate a strong understanding of TTEC's products and services in order to accurately address customer needs and inquiries.
Maintain a thorough knowledge of company policies, procedures, and best practices for customer service.
Actively listen and empathize with customers to understand their needs and provide appropriate solutions.
Use effective communication skills to clearly and concisely convey information to customers and team members.
Collaborate with team members to resolve complex customer issues and escalations.
Strive to meet and exceed established performance metrics and goals.
Adapt to changes in policies, procedures, and technology to continuously improve customer service delivery.
Take ownership of customer interactions and follow through on commitments.
Maintain accurate and detailed records of customer interactions and transactions.
Continuously seek opportunities to improve processes and procedures for better customer service delivery.
Participate in ongoing training and development to enhance customer service skills and knowledge.
Uphold TTEC's values of integrity, respect, teamwork, and excellence in all interactions.

Where is this job?

This job is located at Englewood, CO, USA

Job Qualifications

Excellent Communication Skills: A Remote Customer Service Representative Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers Over The Phone Or Through Online Chat.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For A Remote Customer Service Representative. This Experience Can Include Handling Customer Inquiries, Resolving Complaints, And Providing Exceptional Service.
Technical Aptitude: A Strong Understanding Of Technology And Proficiency In Using Various Software And Communication Tools Is Necessary For A Remote Customer Service Representative To Effectively Perform Their Job Duties.
Time Management Skills: Working Remotely Requires Excellent Time Management Skills To Ensure All Tasks Are Completed Within The Required Timeframe. This Includes Managing Multiple Customer Inquiries Simultaneously And Meeting Performance Goals.
Empathy And Patience: A Successful Remote Customer Service Representative Must Be Empathetic And Patient, As They Will Often Be Dealing With Frustrated Or Upset Customers. They Must Be Able To Remain Calm And Professional In Challenging Situations And Provide Satisfactory Solutions.

Required Skills

Communication Skills
Time Management
Multitasking
Conflict Resolution
customer service
Active listening
Empathy
Patience
Problem-Solving
Adaptability
Technical Proficiency
Attention

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
Work ethic
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Service Representative – Remote USA in Englewood, CO, USA is $30,000-$50,000 per year. This range can vary depending on factors such as experience, company size, and industry. Some customer service representatives in Englewood may also receive additional benefits such as healthcare, paid time off, and bonuses.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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