Correspondence Team Lead, Service Delivery
Are you a natural leader with a passion for delivering exceptional customer service? TTEC is seeking a dedicated Correspondence Team Lead to join our Service Delivery team. In this role, you will oversee a team of correspondents who are responsible for handling customer inquiries and providing timely and accurate responses. We are looking for someone who can motivate and inspire their team to consistently meet and exceed performance targets. The ideal candidate will have previous experience in a leadership role, a strong understanding of customer service principles, and exceptional communication skills. If you are a driven individual with a commitment to delivering top-notch service, we want to hear from you!
- Oversee a team of correspondents and ensure efficient and effective handling of customer inquiries.
- Motivate and inspire team members to meet and exceed performance targets.
- Monitor team performance and provide feedback and coaching to improve performance.
- Develop and implement strategies to improve customer service processes and procedures.
- Act as a point of escalation for complex customer inquiries and provide timely and accurate resolutions.
- Conduct regular team meetings to ensure alignment and communication among team members.
- Hire, train, and onboard new team members as needed.
- Create and maintain a positive and productive work environment for the team.
- Collaborate with other departments to ensure seamless customer service delivery.
- Maintain a strong understanding of customer service principles and best practices.
- Keep up-to-date with industry trends and make recommendations for process improvements.
- Communicate effectively with team members, management, and other stakeholders.
- Prepare and present performance reports to management.
- Adhere to company policies and procedures.
- Continuously strive to provide exceptional customer service and ensure customer satisfaction.
Excellent Written Communication Skills: As A Correspondence Team Lead, The Individual Must Possess Exceptional Writing Skills To Effectively Communicate With Customers And Team Members Through Written Correspondence.
Strong Leadership Abilities: The Ideal Candidate Should Have Previous Experience In A Leadership Role, With The Ability To Motivate And Guide A Team Towards Achieving Service Delivery Goals.
Customer Service Experience: A Background In Customer Service Is A Must For This Role, As The Correspondence Team Lead Will Be Responsible For Handling Customer Inquiries And Ensuring A Positive Customer Experience.
Organizational Skills: This Position Requires A High Level Of Organization To Manage And Prioritize Multiple Tasks, Such As Responding To Customer Inquiries, Tracking Correspondence Metrics, And Managing Team Schedules.
Knowledge Of Ttec Systems And Processes: Familiarity With Ttec's Technology And Processes Is A Key Qualification For This Role, As The Correspondence Team Lead Will Be Responsible For Implementing And Adhering To These Systems To Ensure Efficient Service Delivery.
Communication
Time Management
Multitasking
Attention to detail
Leadership
Conflict Resolution
customer service
Teamwork
Organization
Problem-Solving
Adaptability
Prioritization
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Correspondence Team Lead, Service Delivery in New York, NY, USA is $65,000 - $90,000 per year. However, the specific salary may vary depending on the company, experience, and qualifications of the individual.
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TTEC Holdings, Inc., is an American customer experience technology and services company headquartered in Greenwood Village, Colorado.
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