Chat Customer Service Representative

Manila, Metro Manila, Philippines

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

TTEC is an award-winning global customer experience technology company that helps customers around the world with their customer service and technical support needs. We are currently looking for an experienced, enthusiastic, and customer-focused Chat Customer Service Representative to join our team.As a Chat Customer Service Representative, you will be the first point of contact for our customers. You will be responsible for providing exceptional customer service while simultaneously resolving customer inquiries and issues. You should have a strong customer service orientation and be able to effectively handle customer queries, complaints, and concerns.The ideal candidate for this position will possess excellent customer service skills, a friendly and professional attitude, and the ability to think critically and solve problems. They should also be organized, detail-oriented, and have the ability to multitask in a fast-paced environment. You should also have a strong technical background and knowledge of computer systems and applications.If you have a passion for customer service and strong problem-solving skills, then we would love to hear from you!

Responsibilities of a Chat Customer Service Representative:

Provide exceptional customer service and handle customer inquiries and issues in a friendly and professional manner.
Think critically and solve problems quickly and efficiently.
Organize and prioritize tasks in a fast-paced environment.
Utilize computer systems and applications to best serve customer needs.
Remain up to date on customer service processes and procedures.
Proactively identify customer needs and provide solutions.
Maintain customer records and provide accurate and timely responses.
Adhere to TTEC policies and procedures.
Monitor customer feedback and suggest solutions to improve customer experience.

Where is this job?

This job is located at Manila, Metro Manila, Philippines

Job Qualifications

Excellent Communication Skills
Empathy
Sound Judgment
Patience
Conflict Resolution Skills
Familiarity With Chat Platforms
Fluency In English
Technical Savvy

Required Skills

Communication
Time Management
Interpersonal skills
Attention to detail
Stress Management
Organizational Skills
Compassion
Listening
Interpreting
Active Learning
Empathy
Patience
Problem-Solving
Adaptability
Multi-tasking

Soft Skills

Communication
Conflict Resolution
Negotiation
Time management
Interpersonal Skills
self-motivation
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Chat Customer Service Representative in Manila, Metro Manila, Philippines is between ₱13,000 and ₱21,000 per month.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesTagalog

Job PostedJuly 10th, 2023

Apply BeforeJune 9th, 2026

This job posting is from a verified source.

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