Case Manager, Service Delivery

New York, NY, USA

Full-TimeDepends on ExperienceSenior LevelMasters

Job Description

Welcome to TTEC, where we strive to connect our clients with their customers through innovative service solutions. We are currently seeking a highly motivated and compassionate individual to join our team as a Case Manager for Service Delivery. This role is ideal for someone who is passionate about helping others and has a strong background in customer service and case management. If you are looking for a fulfilling and dynamic career, read on to learn more about this exciting opportunity with TTEC.

Provide exceptional customer service to clients and their customers through effective case management.
Develop and maintain strong relationships with clients and their customers, ensuring their needs and expectations are met.
Utilize innovative service solutions to effectively connect clients with their customers.
Conduct thorough assessments of customer needs and develop tailored service plans.
Collaborate with various teams and departments to ensure efficient and timely service delivery.
Monitor and track progress of cases, providing regular updates to clients and customers.
Identify potential issues and provide proactive solutions to ensure customer satisfaction.
Maintain accurate and detailed records of all case interactions and activities.
Continuously strive for improvement by seeking out new and innovative ways to enhance service delivery.
Demonstrate compassion and empathy towards customers, advocating for their needs and concerns.
Adhere to company policies and procedures, ensuring compliance with all regulations.
Maintain confidentiality and handle sensitive information with discretion.
Participate in ongoing training and development to enhance skills and knowledge.
Act as a positive representative of TTEC, promoting a positive and professional image at all times.

Where is this job?

This job is located at New York, NY, USA

Job Qualifications

Strong Communication And Interpersonal Skills
Bachelor's Degree In Social Work, Psychology, Or A Related Field
Minimum Of 2 Years Experience In Case Management Or Service Delivery
Knowledge Of Community Resources And Social Services
Ability To Multitask, Prioritize, And Problem-Solve In A Fast-Paced Environment

Required Skills

Communication
Time Management
Multitasking
Conflict Resolution
Data Management
customer service
Case management
Active listening
Empathy
Organization
Problem-Solving
Resource Coordination

Soft Skills

Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Case Manager, Service Delivery in New York, NY, USA is between $60,000 and $80,000 per year. This may vary depending on factors such as experience, education, and the specific industry or organization. Additionally, bonuses and benefits may also impact the overall compensation for this position.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedDecember 19th, 2023

Apply BeforeJuly 8th, 2026

This job posting is from a verified source.

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