Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA

Englewood, CO, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Insurance Customer Support Associate at TTEC. As a remote position, you will have the flexibility to work from the comfort of your own home while providing exceptional support to our Spanish and English-speaking insurance customers across the USA. If you are fluent in both languages and have a passion for helping others, we encourage you to apply! This is an excellent opportunity to join a dynamic and growing company while utilizing your language skills and providing top-notch service to our valued clients.

Provide exceptional customer service to Spanish and English-speaking insurance customers across the USA.
Utilize fluency in both languages to effectively communicate with clients and understand their needs.
Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat.
Troubleshoot and resolve customer issues in a timely and efficient manner.
Maintain a positive and empathetic attitude towards customers at all times.
Collaborate with team members to ensure a seamless and consistent customer experience.
Stay up-to-date on insurance policies and procedures to accurately assist customers with their inquiries.
Utilize company systems and tools to accurately document customer interactions and resolutions.
Demonstrate excellent time-management skills to prioritize and handle a high volume of customer inquiries.
Consistently meet and exceed customer satisfaction and performance metrics.
Act as a brand ambassador for TTEC, promoting a positive image of the company to customers.
Continuously seek opportunities to improve and enhance the customer experience.
Maintain confidentiality and adhere to all company policies and procedures.
Attend training sessions and team meetings to stay informed and up-to-date on company and industry updates.
Embrace a remote work environment, ensuring a professional and productive home office setting.

Where is this job?

This job is located at Englewood, CO, USA

Job Qualifications

Fluency In Both Spanish And English: The Ideal Candidate For This Role Should Possess Strong Verbal And Written Communication Skills In Both Spanish And English, As They Will Be Required To Communicate With Spanish-Speaking Customers On A Daily Basis.
Previous Customer Service Experience: Ttec Is Looking For Someone Who Has Previous Experience In A Customer Service Role, Preferably In The Insurance Industry. This Will Ensure That The Candidate Is Familiar With Common Customer Inquiries And Can Provide Efficient And Effective Support.
Remote Work Experience: As This Is A Remote Position, The Candidate Should Have Previous Experience Working From Home And Be Comfortable With Managing Their Own Schedule And Tasks. They Should Also Have Access To A Reliable Internet Connection And Necessary Technology.
Knowledge Of Insurance Industry: A Strong Understanding Of Insurance Policies And Procedures, As Well As Industry Terminology, Is Essential For This Role. This Will Enable The Candidate To Accurately Address Customer Inquiries And Provide Knowledgeable Support.
Excellent Problem-Solving Skills: As A Customer Support Associate, The Candidate Will Be Responsible For Resolving Customer Issues And Concerns. Therefore, They Should Possess Strong Problem-Solving Skills And Be Able To Think Quickly On Their Feet To Provide Effective Solutions.

Required Skills

Communication Skills
Time Management
Multitasking
customer service
Spanish fluency
Problem-Solving
English fluency
Computer Literacy
Insurance Knowledge
Bilingual Proficiency
Remote Work Experience

Soft Skills

Communication
Conflict Resolution
Customer Service
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving

Compensation

According to JobzMall, the average salary range for a Bilingual Insurance Customer Support Associate - Spanish-English - Remote USA in Englewood, CO, USA is $38,000-$52,000 per year. This may vary depending on the specific company and experience level of the individual.

Additional Information

TTEC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedMarch 5th, 2025

Apply BeforeApril 11th, 2026

This job posting is from a verified source.

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