Truist Financial

Unified Communications Support Technician

Truist Financial
Charlotte, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Truist Financial, where we strive to provide innovative and seamless communication solutions for our clients. As a Unified Communications Support Technician, you will play a crucial role in maintaining our cutting-edge technology to ensure uninterrupted collaboration and connectivity for our employees and customers. We are seeking a driven individual with a strong technical background and excellent interpersonal skills to join our dynamic team. If you are passionate about delivering exceptional customer service and have a knack for troubleshooting complex issues, we would love to hear from you.

  1. Maintain and troubleshoot all aspects of the company's unified communications technology.
  2. Provide timely and reliable technical support to employees and customers in regards to unified communications tools.
  3. Continuously monitor and optimize the performance of unified communications systems to ensure seamless and efficient communication.
  4. Collaborate with cross-functional teams to identify and resolve technical issues related to unified communications.
  5. Proactively identify potential issues and implement preventative maintenance measures to minimize disruptions.
  6. Assist with the implementation and integration of new unified communications technology.
  7. Stay updated on industry trends and advancements in unified communications to make recommendations for improvement.
  8. Train employees on how to effectively use unified communications tools and troubleshoot common issues.
  9. Document all technical processes and procedures related to unified communications for future reference.
  10. Provide excellent customer service by addressing and resolving inquiries and concerns related to unified communications.
  11. Collaborate with vendors to troubleshoot and resolve any issues with unified communications equipment or software.
  12. Maintain inventory and ensure timely procurement of necessary equipment and software for unified communications systems.
  13. Adhere to company policies and procedures regarding data security and privacy when handling sensitive information.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications

  • Experience In Unified Communications: The Ideal Candidate Should Have At Least 3-5 Years Of Experience In Supporting And Troubleshooting Unified Communications Systems, Such As Cisco Unified Communications Manager, Webex, And Jabber.

  • Knowledge Of Networking: A Strong Understanding Of Networking Principles And Protocols Is Essential For This Role. Candidates Should Be Familiar With Lan/Wan Technologies, Routing, Switching, And Network Security.

  • Certifications: Truist Financial Values Employees Who Are Committed To Continuous Learning And Have Relevant Industry Certifications. Preferred Certifications For This Role Include Ccna Collaboration, Ccnp Collaboration, And Comptia Network+.

  • Problem-Solving Skills: As A Unified Communications Support Technician, The Ability To Analyze And Solve Complex Problems Is Crucial. Candidates Should Be Able To Troubleshoot And Resolve Issues In A Timely And Efficient Manner.

  • Communication Skills: Excellent Communication Skills, Both Verbal And Written, Are Necessary For This Role. The Candidate Should Be Able To Effectively Communicate With Team Members And Customers To Understand Their Needs And Provide Solutions.

Required Skills

  • Network protocols

  • ITIL Framework

  • Mobile Device Management

  • Video Conferencing

  • Call Routing

  • Quality Of Service (Qos)

  • Telephony Systems

  • Unified Messaging

  • Pbx Administration

  • Voip Troubleshooting

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Unified Communications Support Technician in Charlotte, NC, USA is $55,000 to $90,000 per year. This may vary depending on factors such as years of experience, education, and specific job responsibilities.

Additional Information
Truist Financial is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 12th, 2024
Apply BeforeMay 22nd, 2025
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About Truist Financial

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.

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