Service Now Architect

Are you ready for a new challenge as a Service Now Architect at Truist Financial? We are seeking a highly skilled and experienced individual to join our team and lead the design, development, implementation, and maintenance of our Service Now platform. As a Service Now Architect, you will have the opportunity to shape and enhance our IT service management processes and systems, ensuring seamless and efficient service delivery to our clients. If you have a passion for technology, a strong understanding of Service Now, and a proven track record of successful project implementations, we want to hear from you. Join us at Truist Financial and be a part of a dynamic and collaborative team dedicated to driving innovation and excellence in IT service management.

1. Lead the design, development, and implementation of the Service Now platform at Truist Financial.
2. Develop and maintain a deep understanding of the Service Now platform and capabilities.
3. Collaborate with cross-functional teams to understand business requirements and translate them into effective Service Now solutions.
4. Identify and troubleshoot technical issues, providing timely resolutions to ensure seamless service delivery.
5. Provide guidance and support to team members on Service Now best practices and implementation strategies.
6. Conduct regular performance reviews and provide feedback to improve the overall efficiency and effectiveness of the Service Now platform.
7. Stay up-to-date with industry trends and best practices in IT service management and make recommendations for improvement.
8. Develop and maintain technical documentation for the Service Now platform.
9. Work closely with stakeholders to define and prioritize project requirements and ensure project deliverables meet business needs.
10. Collaborate with vendors and external partners to implement new features and enhancements to the Service Now platform.
11. Ensure the security and integrity of the Service Now platform by implementing and monitoring user access controls.
12. Continuously evaluate and improve IT service management processes and systems to enhance the overall customer experience.
13. Provide training and support to end-users to ensure their understanding and proper usage of the Service Now platform.
14. Serve as a subject matter expert and provide guidance on technical decisions related to the Service Now platform.
15. Participate in project planning and estimation activities to support the successful delivery of projects on time and within budget.

According to JobzMall, the average salary range for a Service Now Architect in Orlando, FL, USA is $120,000 - $160,000 per year. This range can vary based on experience, skills, and additional certifications.

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.