Service Now Administrator

Are you a highly skilled and driven individual looking for a challenging role in the world of IT and finance? Look no further than Truist Financial, where we are seeking a talented Service Now Administrator to join our team. As a leader in the banking industry, Truist Financial is committed to providing top-notch service to our clients, and we need a knowledgeable and efficient Service Now Administrator to help us achieve our goals. If you have a passion for technology and a strong understanding of Service Now, we want to hear from you! Join us and be a part of a dynamic and forward-thinking organization that values innovation and teamwork.

1. Administer and maintain the Service Now platform for Truist Financial, ensuring smooth and efficient operation.
2. Collaborate with cross-functional teams to gather requirements and translate them into functional solutions within Service Now.
3. Develop and implement Service Now workflows, forms, and reports to meet the needs of the business.
4. Monitor and troubleshoot issues with the Service Now platform, providing timely and effective resolutions to minimize downtime.
5. Stay current with Service Now best practices and new features, and make recommendations for enhancements or improvements to the platform.
6. Create and maintain documentation of Service Now processes, procedures, and configurations.
7. Train and support end-users on the use of Service Now, ensuring a positive user experience.
8. Work closely with IT and finance teams to identify opportunities for process improvements and automation through Service Now.
9. Collaborate with external vendors to resolve technical issues and implement integrations with other systems.
10. Proactively identify and address potential security risks and ensure compliance with company policies and standards.
11. Participate in project planning and execution for Service Now-related initiatives.
12. Contribute to a positive and collaborative team environment, sharing knowledge and best practices with colleagues.
13. Continuously evaluate and optimize the performance of the Service Now platform to meet business needs and objectives.
14. Participate in on-call rotation to provide support outside of regular business hours as needed.
15. Uphold Truist Financial's commitment to delivering top-notch service to clients through efficient and effective use of Service Now.

According to JobzMall, the average salary range for a Service Now Administrator in Orlando, FL, USA is between $70,000 and $110,000 per year. This may vary based on factors such as experience, education, and specific job responsibilities. Additionally, location and the company's industry may also impact the salary range.

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.