Service Now Administrator

Welcome to Truist Financial, where we strive to provide our customers with exceptional service and cutting-edge technology. We are currently seeking a skilled Service Now Administrator to join our dynamic team. As a Service Now Administrator, you will be responsible for designing, implementing, and maintaining the Service Now platform to meet the needs of our organization. This is an exciting opportunity for someone who is passionate about service management and thrives in a fast-paced, collaborative environment. We are looking for a highly motivated individual with a strong technical background and excellent communication skills to join our team. If you have a passion for problem-solving and a desire to continuously improve processes, we want you on our team!

1. Design, implement, and maintain the Service Now platform to meet the needs of the organization.
2. Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
3. Configure and customize Service Now applications and modules to meet business needs.
4. Monitor and maintain the health and performance of the Service Now platform.
5. Develop and maintain system documentation, including configuration and customization specifications.
6. Troubleshoot and resolve technical issues related to the Service Now platform.
7. Continuously identify and implement process improvements to enhance the functionality and efficiency of the platform.
8. Keep up-to-date with industry trends and best practices in service management and Service Now.
9. Collaborate with vendors and other external partners to ensure smooth integration and functionality of the Service Now platform.
10. Train and support end-users on the use of the Service Now platform.
11. Communicate project updates and progress to stakeholders.
12. Participate in the planning and execution of system upgrades and enhancements.
13. Maintain data integrity and security within the Service Now platform.
14. Act as a technical expert and provide guidance and support to team members.
15. Proactively identify and address potential issues or risks within the Service Now platform.

According to JobzMall, the average salary range for a Service Now Administrator in Raleigh, NC, USA is approximately $90,000 - $120,000 per year. However, this can vary depending on factors such as experience, education, specific job duties, and the company the individual works for. It is also important to note that salaries may be higher or lower in different industries or sectors within Raleigh.

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.