Secured Finance Operations Loan Servicer

Welcome to Truist Financial, a company committed to empowering our clients and communities to achieve financial success. We are currently seeking a driven and detail-oriented individual to join our team as a Secured Finance Operations Loan Servicer. In this role, you will play a crucial part in assisting our clients with all aspects of their secured loans, ensuring a seamless and efficient process. As a Loan Servicer, you will have the opportunity to work with a diverse group of clients and make a positive impact on their financial well-being. If you have a strong background in finance, excellent communication skills, and a passion for helping others, we encourage you to apply for this exciting opportunity. Join us and be a part of our mission to make a meaningful difference in the lives of our clients.

1. Assist clients with all aspects of their secured loans, including application, approval, and repayment processes.
2. Ensure a seamless and efficient loan servicing process for clients, adhering to company policies and procedures.
3. Communicate clearly and effectively with clients, providing timely updates and addressing any concerns or questions they may have about their loans.
4. Work closely with other team members, including loan officers and underwriters, to ensure a cohesive and collaborative approach to loan servicing.
5. Maintain accurate and detailed records of all loan servicing activities, ensuring compliance with regulatory requirements.
6. Proactively identify and address potential issues or roadblocks in the loan servicing process, finding solutions to ensure a positive experience for clients.
7. Continuously develop and maintain knowledge of industry trends, regulations, and best practices related to secured finance operations.
8. Provide exceptional customer service to clients, building and maintaining strong relationships to promote client retention and satisfaction.
9. Collaborate with other departments, such as legal and compliance, to ensure all loan servicing activities are in line with company policies and procedures.
10. Contribute to a positive and supportive team environment, fostering a culture of continuous learning and growth.

According to JobzMall, the average salary range for a Secured Finance Operations Loan Servicer in Charlotte, NC, USA is between $37,000 and $55,000 per year. This may vary depending on the specific company, location, and level of experience. Some employers may also offer additional benefits and bonuses.

Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.