Branch Channel Experience Program Manager
Are you passionate about creating exceptional customer experiences? Do you have a strong background in branch banking and a knack for driving innovation? Then we have the perfect opportunity for you! Truist Financial is seeking a highly motivated and experienced Branch Channel Experience Program Manager to join our team. In this role, you will play a pivotal role in shaping the future of our branch channel by leading strategic initiatives and implementing cutting-edge technologies. We are looking for a dynamic individual with a proven track record of success in project management and a deep understanding of branch banking operations. If you have a passion for delivering exceptional customer service and a drive to continuously improve, we want to hear from you!
- Lead and manage strategic initiatives to enhance the customer experience in the branch channel.
- Develop and implement innovative solutions to drive efficiency and effectiveness in branch banking operations.
- Collaborate with cross-functional teams to identify opportunities for process improvements and drive innovation within the branch channel.
- Utilize project management methodologies to ensure successful implementation of initiatives and achieve desired outcomes.
- Stay up-to-date on industry trends and best practices in branch banking to continuously improve the customer experience.
- Monitor and analyze branch performance metrics to identify areas for improvement and make recommendations for action.
- Work closely with branch managers and staff to ensure consistent and high-quality service delivery.
- Develop and maintain relationships with key stakeholders and communicate updates and progress on branch initiatives.
- Oversee budget and resource allocation for branch channel projects.
- Identify and mitigate potential risks and roadblocks in project implementation.
- Train and mentor branch staff on new processes and technologies to ensure successful adoption.
- Continuously assess and improve branch channel processes and procedures to drive efficiency and customer satisfaction.
- Represent the branch channel in cross-functional meetings and collaborate with other departments to achieve overall company goals.
- Stay current on regulatory requirements and ensure compliance within the branch channel.
- Act as a brand ambassador for Truist Financial by embodying our values and promoting our mission to deliver exceptional customer experiences.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Of Experience In Project Management, Preferably In The Financial Services Industry.
Strong Understanding Of Branch Operations And Customer Experience In A Retail Banking Environment.
Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Cross-Functional Teams.
Proven Track Record Of Successfully Implementing And Managing Large-Scale Projects And Initiatives.
Risk Management
Change Management
Process Improvement
Strategic Planning
Project Management
Data Analysis
Communication
Budget management
Relationship Building
Team Leadership
Customer Experience
Cross-Functional Collaboration
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Branch Channel Experience Program Manager in Atlanta, GA, USA is $70,000 - $100,000 per year. However, this can vary depending on factors such as the specific company, the candidate's experience and qualifications, and other benefits offered.
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Truist Financial Corporation is an American bank holding company headquartered in Charlotte, North Carolina. The company was formed in December 2019 as the result of the merger of BB&T and SunTrust Banks.
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