Social Media Customer Support Associate
Create a wonderful customer experience for our English speaking customers online across all of our social media platforms (including Twitter, Facebook, and YouTube) – and understand that making a customer happy is crucially important to our success. You should be creative, friendly, and solution-oriented with both customers and colleagues. Constantly stay up-to-date on social media processes and applications and look for new ways to use them to help our customers & team. Understand the need to meet expectations, rise above them, and go that extra mile for customers.
Previous experience providing customer support online (via social media, chat, community management, etc.) is a definite plus
Open to working days, nights, weekends, and some holiday shifts
Able to type a minimum of 35 WPM
Any additional languages are a plus!
MS Excel
MS Word
Record Keeping Skills
Time Management Skills
Social media engagement skills
Process Improvement
Verbal communication
Prioritizing skills
written communication
Adaptability
Attention to detail and accuracy
According to JobzMall, the average salary range for a Social Media Customer Support Associate in 2000 E 11th Ave, Tampa, FL 33605, USA is $30,000 - $50,000 per year.
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TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.
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