Principal Content Designer - Support
Welcome to TransferWise, a global financial technology company on a mission to make money borderless for everyone. We are seeking a highly skilled and experienced Principal Content Designer to join our team as a support specialist. As a Principal Content Designer, you will play a pivotal role in shaping the user experience through your exceptional content design skills and deep understanding of customer support. We are looking for someone who is passionate about creating user-centered content and has a strong sense of empathy for our customers. If you are a creative thinker with excellent communication skills and a drive for delivering exceptional user experiences, we want to hear from you. Join us and help us revolutionize the way the world moves money.
- Develop and implement content design strategies that align with TransferWise's mission to make money borderless for everyone.
- Collaborate with cross-functional teams to create user-centered content that enhances the overall user experience.
- Create and maintain a consistent tone and voice across all customer support channels.
- Conduct research and gather insights to understand customer needs and pain points.
- Design and write clear, concise, and engaging content for various customer support channels such as FAQs, help articles, chatbots, etc.
- Develop and maintain a content style guide to ensure consistency and accuracy across all customer support channels.
- Continuously monitor and analyze customer feedback to improve and update existing content.
- Stay up-to-date with industry trends and best practices in content design and customer support.
- Train and mentor junior content designers to ensure high-quality and consistent content.
- Work closely with product designers and developers to ensure that content and design work together seamlessly.
- Collaborate with localization teams to ensure that content is culturally appropriate and relevant for different markets.
- Act as a subject matter expert on content design and customer support, providing guidance and recommendations for improvement.
- Contribute to the overall content strategy for TransferWise, ensuring that it aligns with the company's goals and objectives.
- Represent TransferWise at industry events and conferences as a thought leader in content design and customer support.
Extensive Experience In Content Design: The Ideal Candidate Should Have At Least 5 Years Of Experience In Content Design, Preferably In A Similar Role For A Tech Company. They Should Have A Strong Portfolio Showcasing Their Ability To Create User-Friendly And Engaging Content.
Understanding Of Support Processes And Tools: The Principal Content Designer Should Have A Thorough Understanding Of Customer Support Processes And Tools, Such As Zendesk Or Intercom. They Should Be Able To Use These Tools To Create And Manage Content That Helps Users Solve Their Problems Efficiently.
Leadership And Team Management Skills: As A Senior Member Of The Team, The Principal Content Designer Should Have Strong Leadership And Team Management Skills. They Should Be Able To Lead A Team Of Content Designers And Work Collaboratively With Cross-Functional Teams.
Excellent Communication And Collaboration Skills: The Candidate Should Have Excellent Written And Verbal Communication Skills, As Well As The Ability To Collaborate Effectively With Stakeholders At All Levels. They Should Be Able To Communicate Complex Concepts In A Clear And Concise Manner.
User-Centric Mindset: At Transferwise, The User Always Comes First. The Ideal Candidate Should Have A User-Centric Mindset And Be Able To Empathize With Users To Create Content That Meets Their Needs And Solves Their Problems. They Should Also Have Experience In Conducting User Research And Testing To Inform Content Strategy.
Web Design
Project Management
Data Analysis
User Experience
Content Creation
Digital Marketing
SEO
Content Management
Content Strategy
Branding
User Research
Copywriting
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Principal Content Designer - Support in London, UK is between £45,000 - £70,000 per year. This can vary depending on the specific company, location, and level of experience. Some higher-paying companies may offer salaries upwards of £100,000 per year.
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TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.
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