Do you have a passion for helping people and solving problems? Are you a natural leader with excellent communication skills? Then we have the perfect opportunity for you as a Complaints Team Lead at TransferWise! We are seeking a highly motivated individual to join our dynamic team and oversee our customer complaints process. In this role, you will have the chance to make a real impact by leading a team of dedicated individuals to provide exceptional customer service and resolve issues efficiently. If you have previous experience in a leadership role and a strong understanding of customer service principles, we want to hear from you. Join us and help us revolutionize the way money moves around the world!
- Lead and manage a team of customer service representatives to ensure efficient and effective resolution of customer complaints.
- Develop and implement strategies to improve the customer complaints process and increase customer satisfaction.
- Train and onboard new team members, providing guidance and support to help them excel in their roles.
- Monitor and analyze customer complaint data to identify trends and areas for improvement.
- Act as a point of escalation for complex or high-priority customer complaints, working closely with team members to find solutions.
- Foster a positive and collaborative team culture, promoting open communication and a customer-centric mindset.
- Collaborate with other departments, such as product and engineering, to address underlying issues that are causing customer complaints.
- Stay updated on industry trends and best practices in customer service to continuously improve our processes.
- Provide regular reports and updates to upper management on team performance and customer complaint metrics.
- Lead by example and provide excellent customer service, handling complaints with empathy and professionalism.
Minimum Of 3-5 Years Of Experience In Customer Service Or Complaints Handling, Preferably In A Fast-Paced And Dynamic Environment.
Strong Leadership Skills With Previous Experience In A Team Lead Or Supervisory Role.
Excellent Communication And Interpersonal Skills, With The Ability To Handle Difficult Customers And De-Escalate Tense Situations.
In-Depth Knowledge And Understanding Of Complaints Handling Processes And Regulations, As Well As Experience In Implementing Effective Resolution Strategies.
Proven Analytical And Problem-Solving Abilities, With The Ability To Identify Trends And Implement Process Improvements To Prevent Future Complaints.
Data Analysis
Communication
Time Management
Multitasking
Leadership
Conflict Resolution
customer service
Active listening
Collaboration
Empathy
Problem-Solving
Decision-Making
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Complaints Team Lead in Austin, TX, USA is $46,000 - $80,000 per year. This range may vary depending on factors such as the size and industry of the company, the level of experience and skills of the individual, and the responsibilities and duties of the role. Additionally, bonuses and benefits may also affect the overall salary for this position.
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TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.
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