Chargeback and Recovery Agent

Are you a highly motivated and detail-oriented individual with a passion for customer service? Do you have a knack for problem-solving and a strong understanding of financial transactions? If so, we have an exciting opportunity for you to join our team as a Chargeback and Recovery Agent at TransferWise.As a Chargeback and Recovery Agent, you will play a crucial role in protecting our customers and business from fraudulent activity. You will be responsible for investigating and resolving chargeback disputes, recovering funds and preventing future losses.To excel in this role, you must possess excellent communication skills and be able to effectively navigate complex financial systems. You should also have a strong customer service mindset and be able to remain calm and professional in high-pressure situations.If you thrive in a fast-paced and dynamic environment and want to make a meaningful impact, we encourage you to apply for this position. Join us at TransferWise and help us revolutionize the world of international money transfers.

1. Investigate and resolve chargeback disputes in a timely and efficient manner.
2. Recover funds from fraudulent transactions and prevent future losses.
3. Communicate with customers, financial institutions, and other relevant parties to gather information and evidence for chargeback cases.
4. Analyze financial transactions and identify potential risks and fraudulent activity.
5. Stay updated on industry regulations and best practices related to chargebacks and fraud prevention.
6. Collaborate with other team members and departments to develop and implement strategies for minimizing chargebacks and fraud.
7. Provide exceptional customer service by addressing inquiries and concerns related to chargebacks and disputes.
8. Utilize various financial systems and tools to process chargebacks and recover funds.
9. Maintain accurate and organized records of all chargeback cases and their resolutions.
10. Stay up-to-date with TransferWise's policies and procedures related to chargebacks and fraud prevention.
11. Remain calm and professional in high-pressure situations and handle customer complaints and escalations effectively.
12. Proactively identify and report any potential risks or fraudulent activities to the appropriate department.
13. Continuously improve processes and procedures to ensure efficiency and accuracy in chargeback and recovery operations.
14. Participate in training and development programs to enhance knowledge and skills related to chargebacks and fraud prevention.
15. Adhere to all company policies and procedures and maintain confidentiality of sensitive information.

According to JobzMall, the average salary range for a Chargeback and Recovery Agent in Austin, TX, USA is between $35,000 and $50,000 per year. This can vary depending on factors such as experience, education, and the specific company or industry. Some Chargeback and Recovery Agents may earn higher salaries with bonuses and commission opportunities.

TransferWise moves money through its platform to other users all over the world at mid-market rates and with no unnecessary fees. In addition to individual users, TransferWise can be used by companies to invoice vendors regardless of currency. Also has an office in NewYork. Now Wise.