Wine Specialist
Welcome to Total Wine & More, where we are passionate about all things wine. We are currently looking for a knowledgeable and enthusiastic Wine Specialist to join our team. As a Wine Specialist, you will have the opportunity to share your expertise and guide our customers in their wine selection journey. We are seeking someone with a deep understanding of different wines, regions, and varietals, as well as a strong passion for delivering exceptional customer service. If you have a love for wine and a desire to educate and inspire others, we want to hear from you. Join us and be a part of a dynamic and growing company that values expertise, passion, and a love for wine.
- Educate customers on different wines, regions, and varietals to assist them in making informed purchasing decisions.
- Provide exceptional customer service by greeting and welcoming customers, understanding their needs and preferences, and offering personalized recommendations.
- Demonstrate a deep understanding of the company's wine selection to accurately answer customer inquiries and provide product knowledge.
- Maintain a clean and organized work environment, including ensuring shelves are stocked and neatly arranged.
- Collaborate with team members to create engaging and informative displays, events, and tastings to promote new and featured products.
- Continuously expand personal knowledge and stay updated on industry trends to effectively assist customers and provide recommendations.
- Handle all customer inquiries and complaints in a professional and timely manner.
- Operate cash registers and process transactions accurately.
- Adhere to all company policies and procedures, including safety and security protocols.
- Uphold a positive and enthusiastic attitude while representing the company and its values.
Extensive Knowledge Of Wine Regions, Varietals, And Production Methods: A Wine Specialist Should Have A Strong Understanding Of The Various Wine Regions Around The World, The Different Types Of Grapes Used To Produce Wine, And The Methods Used In Winemaking.
Experience In The Wine Industry: Previous Experience Working In The Wine Industry, Such As In A Winery, Wine Shop, Or Restaurant, Is Often Preferred For A Wine Specialist Position. This Ensures A Solid Foundation And Understanding Of The Industry.
Excellent Communication And Customer Service Skills: As A Wine Specialist, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Communication And Customer Service Skills Are Essential In Order To Effectively Educate And Assist Customers In Selecting The Right Wine For Their Needs.
Ability To Make Recommendations And Pairings: A Wine Specialist Should Have The Ability To Make Recommendations Based On Customers' Preferences And Pair Wines With Different Types Of Food. This Requires A Deep Understanding Of Flavor Profiles And Food Pairing Principles.
Sales And Merchandising Experience: Total Wine & More Is A Retail Store, So Experience In Sales And Merchandising Is A Valuable Qualification For A Wine Specialist. This Includes Knowledge Of Pricing Strategies, Product Placement, And Upselling Techniques.
Communication Skills
Inventory Management
Time Management
Product knowledge
customer service
Teamwork
Organization
Sales skills
Problem-Solving
Marketing skills
Wine Knowledge
Tasting Techniques
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Wine Specialist in San Jose, CA, USA is $45,000 - $65,000 per year. This may vary depending on the specific employer, experience level, and job responsibilities. Additional factors such as bonuses, commissions, and benefits may also impact the overall salary range.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
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