Are you passionate about all things wine? Do you have a wealth of knowledge and experience in the industry? If so, Total Wine & More is seeking a Wine Specialist to join our team! As a Wine Specialist, you will have the unique opportunity to share your expertise and assist customers in finding the perfect bottle for any occasion. We are looking for a highly knowledgeable and personable individual who is dedicated to providing exceptional customer service. If you have a deep passion for wine and a desire to share it with others, we want you to be a part of our team.
- Provide exceptional customer service by greeting and assisting customers in a friendly and knowledgeable manner.
- Utilize extensive knowledge and experience in the wine industry to educate and guide customers in making informed purchasing decisions.
- Create and maintain a welcoming and inviting atmosphere for customers to explore and learn about different wines.
- Stay up-to-date on current trends, new products, and industry updates to provide accurate and relevant information to customers.
- Assist in the organization and maintenance of the wine section, ensuring all products are properly stocked and displayed.
- Conduct wine tastings and events to showcase new products and educate customers about different wines.
- Act as a brand ambassador for Total Wine & More by promoting the company's values and mission to customers.
- Collaborate with other team members to achieve sales goals and provide a seamless shopping experience for customers.
- Continuously develop and enhance personal knowledge and skills in the wine industry through trainings and workshops.
- Uphold all company policies and procedures, including responsible alcohol service and proper cash handling.
Extensive Knowledge Of Wine Varietals And Regions: A Wine Specialist At Total Wine & More Should Have A Deep Understanding Of Different Types Of Wines, Including Their Flavor Profiles, Production Methods, And The Regions They Come From.
Customer Service Experience: As A Wine Specialist, One Must Be Able To Provide Exceptional Customer Service, Including Helping Customers Select The Right Wine For Their Needs, Answering Questions, And Resolving Any Issues That May Arise.
Strong Sales Skills: Total Wine & More Is A Retail Store, And A Wine Specialist Must Have The Ability To Upsell And Cross-Sell Wine Products To Customers. This Requires Excellent Sales Skills And The Ability To Persuade Customers To Try New Products.
Wine Industry Certification: While Not Always A Requirement, Having A Certification From A Reputable Wine Institute, Such As The Court Of Master Sommeliers Or The Wine & Spirit Education Trust, Can Demonstrate A High Level Of Expertise And Credibility In The Field.
Excellent Communication And Interpersonal Skills: A Wine Specialist Must Be Able To Effectively Communicate With Customers, Coworkers, And Management. This Includes Verbal And Written Communication Skills, As Well As The Ability To Work Well In A Team And Collaborate With Others.
Communication Skills
Inventory Management
customer service
Customer engagement
brand awareness
Industry
Sales Techniques
Product Education
Wine Knowledge
wine pairing
Wine Regions
Tasting Experience
Communication
Leadership
Problem Solving
Time management
Interpersonal Skills
creativity
Organization
Critical thinking
Teamwork
Adaptability
According to JobzMall, the average salary range for a Wine Specialist in Phoenix, AZ, USA is $38,000 - $60,000 per year. This can vary depending on the specific job duties, experience level, and location within Phoenix. Some Wine Specialists may also receive commission or bonuses based on sales performance, which can increase their overall earnings.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
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