Are you a passionate wine enthusiast looking for a career in the industry? Total Wine & More is seeking a knowledgeable and experienced Wine Specialist to join our team! As a leading retailer of wine, spirits, and beer, we are dedicated to providing our customers with the best selection and service. In this role, you will have the opportunity to share your expertise and guide customers in their wine selections. We are looking for someone who is personable, detail-oriented, and has a strong understanding of the wine industry. If you have a love for wine and a desire to grow your career, we want to hear from you!
- Provide exceptional customer service by assisting customers in selecting the perfect wines for their tastes and needs
- Share expertise and knowledge of various wines, regions, and pairings to educate customers and enhance their experience
- Maintain a deep understanding of the wine industry, including current trends, popular varietals, and pricing
- Continuously expand knowledge and stay updated on new products and industry developments
- Develop relationships with customers and provide personalized recommendations based on their preferences
- Conduct wine tastings and classes to educate customers and promote products
- Collaborate with team members to ensure a well-stocked and visually appealing wine section
- Monitor inventory levels and make recommendations for restocking or ordering new products
- Handle customer inquiries, complaints, and returns in a professional and timely manner
- Uphold company policies and procedures, including responsible alcohol service and sales techniques.
Extensive Knowledge Of Wine: A Wine Specialist At Total Wine & More Should Have A Deep Understanding Of Wine Regions, Varietals, Production Methods, And Flavor Profiles. This Requires A Strong Passion For And Experience With Wine, As Well As Ongoing Education And Training.
Customer Service Skills: As A Wine Specialist, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Customer Service Skills Are A Must. This Includes The Ability To Engage And Educate Customers, Make Recommendations, And Handle Customer Complaints And Concerns.
Sales Experience: Total Wine & More Is A Retail Store, So The Ability To Sell Wine And Other Products Is Crucial. A Wine Specialist Should Have Experience In Sales, Including The Ability To Upsell And Cross-Sell Products, Meet Sales Goals, And Drive Revenue For The Store.
Teamwork And Collaboration: A Wine Specialist Must Work Closely With Other Store Employees, Including Other Wine Specialists, To Ensure A Seamless And Positive Customer Experience. Therefore, The Ability To Collaborate And Work Well In A Team Is Essential.
Organizational Skills: With Thousands Of Wines To Choose From, A Wine Specialist Must Have Excellent Organizational Skills To Keep Track Of Inventory, Pricing, And Product Information. This Also Requires The Ability To Multitask And Prioritize Tasks Effectively.
Communication Skills
Inventory Management
customer service
Salesmanship
Market trends
UPS
brand awareness
Retail experience
Product Selection
Wine Knowledge
wine pairing
Tasting Techniques
Communication
Conflict Resolution
Decision Making
Leadership
Problem Solving
Time management
creativity
Teamwork
Adaptability
Empathy
According to JobzMall, the average salary range for a Wine Specialist in Denver, CO, USA is $35,000-$60,000 per year. This range can vary depending on factors such as experience, education, and the specific company or establishment. Additionally, factors such as bonuses, commissions, and tips can also impact the overall salary for a Wine Specialist.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.
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