Total Wine & More

Spirits Consultant

Total Wine & More

San Jose, CA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Total Wine & More! We are seeking a passionate and knowledgeable Spirits Consultant to join our team. As a Spirits Consultant, you will play a vital role in providing our customers with exceptional service and expertise in the world of spirits. Our ideal candidate is someone who is enthusiastic about the world of spirits, has a strong understanding of different types of spirits and their production processes, and is able to provide personalized recommendations to our customers. If you have a love for spirits and a desire to share your knowledge with others, we would love to have you on our team. Join us and be a part of a dynamic and growing company that values its employees and their expertise.

  1. Greet and welcome customers to Total Wine & More with a friendly and professional demeanor.
  2. Engage with customers to understand their needs and preferences in regards to spirits.
  3. Utilize your knowledge and passion for spirits to provide personalized recommendations to customers.
  4. Stay up-to-date on current trends and developments in the world of spirits to educate customers and enhance their shopping experience.
  5. Assist customers in finding specific spirits or making special orders.
  6. Maintain a clean and organized work environment, including the spirits section of the store.
  7. Collaborate with team members to ensure the store is adequately stocked with a variety of spirits.
  8. Continuously build and maintain relationships with customers to promote return visits and customer loyalty.
  9. Participate in training and development opportunities to enhance knowledge and expertise in spirits.
  10. Adhere to all company policies and procedures, including responsible alcohol service guidelines.
  11. Act as a brand ambassador for Total Wine & More by embodying the company's values and promoting a positive image to customers.
  12. Provide excellent customer service by promptly addressing any questions or concerns customers may have.
  13. Continuously strive to meet and exceed sales goals set by management.
  14. Communicate effectively with management and team members to ensure a smooth and efficient operation of the spirits department.
  15. Embrace a team approach to achieve company goals and objectives.
Where is this job?
This job is located at San Jose, CA, USA
Job Qualifications
  • Extensive Knowledge Of Spirits: A Spirits Consultant At Total Wine & More Must Possess A Deep Understanding Of The Production, History, And Characteristics Of Various Spirits, Including Whiskey, Gin, Tequila, And More.

  • Strong Customer Service Skills: As A Consultant, This Individual Must Have Excellent Communication And Interpersonal Skills To Assist Customers In Finding The Right Spirits For Their Needs And Preferences.

  • Sales And Marketing Experience: The Job Of A Spirits Consultant Involves Promoting And Selling Products, So Having Experience In Sales And Marketing Is Essential To Be Successful In This Role.

  • Ability To Multitask: Total Wine & More Is A Busy And Fast-Paced Environment, And A Spirits Consultant Must Be Able To Juggle Multiple Tasks, Such As Restocking Shelves, Assisting Customers, And Processing Transactions, With Efficiency And Accuracy.

  • Alcoholic Beverage Certification: Total Wine & More Requires All Employees Who Handle Or Sell Alcohol To Be Certified In Responsible Alcohol Service. A Spirits Consultant Must Have Or Be Willing To Obtain This Certification.

Required Skills
  • Communication Skills

  • Inventory Management

  • Product knowledge

  • Presentation skills

  • Event Planning

  • customer service

  • Market trends

  • brand awareness

  • sales expertise

  • Mixology Skills

  • Tasting Experience

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Spirits Consultant in San Jose, CA, USA is between $50,000 and $70,000 per year. However, salaries can vary depending on factors such as experience, education, and the specific company or establishment the consultant works for. Some higher-end spirits retailers or consulting firms may offer higher salaries for experienced and highly skilled consultants. Additionally, tips and commissions may also contribute to a Spirits Consultant's overall income.

Additional Information
Total Wine & More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeMay 22nd, 2025
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About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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