
Spirits Consultant
Are you passionate about the world of spirits and have a deep knowledge of various brands and types? Are you a natural at providing exceptional customer service and making recommendations tailored to individual tastes? If so, we have an exciting opportunity for you to join our team as a Spirits Consultant at Total Wine & More.As a Spirits Consultant, you will be an integral part of our knowledgeable team, providing guidance and expertise to our customers in their search for the perfect spirit. Your passion for the industry and ability to build relationships will help drive sales and create a positive shopping experience for our customers.To excel in this role, you must have a strong understanding of spirits, including their production, flavors, and pairings. You should also possess excellent communication skills, a friendly and approachable demeanor, and a commitment to delivering exceptional customer service. Join us at Total Wine & More and embark on a fulfilling career in the world of spirits.
- Conduct thorough research and stay up-to-date on current and emerging trends in the spirits industry in order to provide accurate and relevant recommendations to customers
- Utilize your extensive knowledge of various spirits brands, production processes, and flavor profiles to assist customers in finding the perfect product for their needs
- Build and maintain strong relationships with customers, providing personalized service and creating a positive shopping experience
- Continuously learn and expand your knowledge of new and existing spirits products in order to make informed and confident recommendations
- Collaborate with team members to ensure a well-stocked and visually appealing spirits section that meets the needs and interests of our diverse customer base
- Use effective sales techniques to drive revenue and meet sales goals, while maintaining a focus on providing exceptional customer service
- Maintain a clean and organized work area, including proper storage and handling of spirits products
- Adhere to all company policies and procedures, including responsible alcohol service and compliance with all relevant laws and regulations
- Communicate effectively and professionally with customers, team members, and management to resolve any issues or concerns in a timely manner
- Participate in team meetings and training sessions to enhance your knowledge and skills, and contribute to a positive and collaborative work environment.
In-Depth Knowledge Of Spirits: A Spirits Consultant Must Have A Comprehensive Understanding Of Various Types Of Spirits, Including Their Production Processes, Flavor Profiles, And Serving Recommendations.
Experience In The Alcohol Industry: Previous Experience In A Retail Or Hospitality Setting, Particularly In The Alcohol Industry, Is Highly Desirable For A Spirits Consultant. This Experience Allows The Consultant To Understand Customer Preferences And Make Informed Recommendations.
Excellent Communication Skills: A Spirits Consultant Must Be Able To Effectively Communicate With Customers To Understand Their Needs, Make Recommendations, And Provide Information On Different Spirits. This Requires Strong Verbal And Written Communication Skills.
Sales And Customer Service Experience: To Be Successful As A Spirits Consultant, One Must Have Prior Experience In Sales And Customer Service. This Includes The Ability To Build Rapport With Customers, Upsell Products, And Provide Exceptional Customer Service.
Product Knowledge And Industry Certifications: A Spirits Consultant Should Have A Wide-Ranging Understanding Of Spirits, Including Their History, Production, And Current Trends. Additionally, Having Industry Certifications, Such As The Certified Specialist Of Spirits (Css) Or Certified Spirits Professional (Csp), Can Demonstrate A High Level Of Expertise And Credibility To Customers.
Inventory Management
Product knowledge
Event Planning
customer service
Salesmanship
Brand Ambassadorship
Cross-Selling
Marketing Strategies
Industry Trends
wine pairing
Tasting Expertise
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Spirits Consultant in Philadelphia, PA, USA is between $40,000 and $65,000 per year. This can vary depending on factors such as experience, education, and the specific company or establishment the consultant works for. Some may earn more through commission or bonuses based on sales performance.
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Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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