Total Wine & More

Beverage Specialist

Total Wine & More

Philadelphia, PA, USA
Full-TimeDepends on ExperienceMid-LevelHigh school or equivalent
Job Description

Total Wine & More is seeking a passionate and knowledgeable Beverage Specialist to join our team. As the largest independent retailer of wine, beer, and spirits, we pride ourselves on providing our customers with an unparalleled selection and unparalleled customer service. Our ideal candidate is someone who is enthusiastic about all things beverage-related and has a deep understanding of the industry. If you are a self-motivated and customer-focused individual with a love for all things libations, we want to hear from you!

  1. Conducting product research and staying up-to-date on industry trends and new beverage releases.
  2. Providing exceptional customer service and product recommendations based on individual customer preferences.
  3. Educating customers about the various products available and making informed suggestions based on their needs.
  4. Maintaining a thorough understanding of all products sold at Total Wine & More, including their origins, production processes, and flavor profiles.
  5. Ensuring the store's beverage selection is well-stocked, organized, and visually appealing.
  6. Collaborating with the store team to create engaging and informative displays and events to promote specific products or brands.
  7. Assisting with inventory management, including ordering and stocking products.
  8. Resolving customer complaints and concerns in a timely and professional manner.
  9. Maintaining a clean and organized work environment.
  10. Adhering to all company policies and procedures, including responsible alcohol service guidelines.
  11. Actively promoting and participating in company-sponsored events and promotions.
  12. Continuously seeking opportunities for personal and professional development to enhance knowledge and skills in the beverage industry.
  13. Contributing to a positive and collaborative team environment.
  14. Consistently meeting and exceeding sales targets and goals.
  15. Complying with all legal and safety regulations related to the sale of alcoholic beverages.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications
  • Expert Knowledge Of Various Types Of Beverages: A Beverage Specialist At Total Wine & More Should Have A Deep Understanding Of Different Types Of Beverages Including Wine, Beer, Spirits, And Non-Alcoholic Options. This Knowledge Should Include Understanding The Production Process, Flavor Profiles, And Food Pairing Suggestions.

  • Strong Customer Service Skills: As A Representative Of Total Wine & More, The Beverage Specialist Should Possess Excellent Customer Service Skills To Provide A Positive Experience For Customers. This Includes The Ability To Listen To And Understand Customer Needs, Make Appropriate Recommendations, And Handle Any Customer Concerns Or Complaints.

  • Sales And Marketing Experience: The Role Of A Beverage Specialist Involves Promoting And Selling Products To Customers. Therefore, A Strong Background In Sales And Marketing Is Essential. This Includes The Ability To Upsell And Cross-Sell, As Well As Create Effective Marketing Strategies To Promote New Or Seasonal Products.

  • Familiarity With Industry Trends And Regulations: A Beverage Specialist Should Stay Updated On Industry Trends, New Products, And Changes In Regulations Related To The Sale Of Alcohol. This Knowledge Is Important For Making Informed Recommendations To Customers And Ensuring Compliance With Laws And Regulations.

  • Physical Stamina And Ability To Lift And Carry Heavy Items: The Job Of A Beverage Specialist At Total Wine & More May Involve Standing For Long Periods Of Time And Lifting Heavy Items Such As Cases Of Wine Or Beer. Therefore, Physical Stamina And The Ability To Lift And Carry Heavy Items Are Important Qualifications For This Role.

Required Skills
  • Communication Skills

  • Inventory Management

  • Product knowledge

  • customer service

  • Merchandising

  • Sales Techniques

  • wine pairing

  • Mixology Skills

  • Tasting Ability

  • Beer Selection

  • Spirits Expertise

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Beverage Specialist in Philadelphia, PA, USA is between $35,000 and $60,000 per year. However, this can vary depending on factors such as the specific industry, company size, and level of experience. Some Beverage Specialists may also receive commission or bonuses in addition to their base salary.

Additional Information
Total Wine & More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeMay 22nd, 2025
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About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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