Total Wine & More

Beverage Specialist

Total Wine & More

Phoenix, AZ, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to Total Wine & More - where passion meets expertise! We are currently seeking a Beverage Specialist to join our team of dedicated professionals. As a Beverage Specialist, you will have the opportunity to share your extensive knowledge and enthusiasm for all things beverage-related with our valued customers. Our ideal candidate is not only a connoisseur of fine wines, spirits, and beers, but also possesses exceptional customer service skills, a strong work ethic, and a passion for providing an exceptional shopping experience. If you are a dynamic and knowledgeable individual who loves to share your passion for beverages with others, we want to hear from you!

  1. Provide exceptional customer service to all customers, including greeting them upon arrival, answering questions, and assisting with product selection.
  2. Utilize extensive knowledge of wines, spirits, and beers to educate customers and make recommendations based on their preferences.
  3. Continuously stay updated on new and existing products, including their origins, flavor profiles, and food pairings.
  4. Create and maintain displays that showcase featured products and promotions.
  5. Follow all company policies and procedures, including safety and sanitation protocols, while handling and serving beverages.
  6. Collaborate with team members to ensure the store is well-stocked and organized at all times.
  7. Maintain a positive and professional demeanor at all times, fostering a welcoming and inclusive environment for both customers and colleagues.
  8. Handle cash and credit transactions accurately and efficiently.
  9. Attend training sessions and workshops to further develop product knowledge and customer service skills.
  10. Act as a brand ambassador for Total Wine & More, promoting the company's values and mission to customers.
Where is this job?
This job is located at Phoenix, AZ, USA
Job Qualifications
  • Extensive Knowledge Of Various Alcoholic And Non-Alcoholic Beverages, Including Wine, Spirits, Beer, And Other Specialty Drinks.

  • Proven Experience In Sales And Customer Service, With The Ability To Make Recommendations And Provide Exceptional Service To Customers.

  • Strong Communication And Interpersonal Skills, With The Ability To Effectively Engage With Customers And Provide Product Education.

  • Ability To Work In A Fast-Paced Environment And Handle Multiple Tasks Simultaneously, While Maintaining A High Level Of Attention To Detail.

  • Knowledge Of Current Industry Trends And Market Developments, With The Ability To Make Informed Decisions On Product Selection And Inventory Management.

Required Skills
  • Communication Skills

  • Inventory Management

  • Product knowledge

  • Event Planning

  • customer service

  • Merchandising

  • Cash Handling

  • Teamwork

  • Brand Promotion

  • Sales Techniques

  • Beverage Pairing

Soft Skills
  • Communication

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Beverage Specialist in Phoenix, AZ, USA is $33,000 to $50,000 per year. This salary range may vary depending on factors such as experience, education, and the specific company or industry the Beverage Specialist works in. Additionally, some Beverage Specialists may also receive bonuses or commission on top of their base salary.

Additional Information
Total Wine & More is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 18th, 2024
Apply BeforeJune 21st, 2025
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About Total Wine & More

Total Wine & More is America‘s Wine Superstore®—the country‘s largest independent retailer of fine wine. We started in 1991 when brothers David and Robert Trone opened two wine stores in Delaware. They currently operate over 190 superstores across 23 states and are growing rapidly. One typical store carries more than 8,000 world-class wines from every wine-producing region in the world. Total Wine & More carries more than 2,500 beers, from America‘s most popular beers to hard-to-find microbrews and imports, and more than 3,000 different spirits from every price range and category.

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