Technical Support Field Service

Welcome to Toshiba, a global leader in technology and innovation. We are currently seeking a highly motivated and skilled individual to join our team as a Technical Support Field Service professional. In this role, you will have the opportunity to provide exceptional technical support to our valued customers, ensuring their satisfaction with our products and services. If you are passionate about technology and enjoy working in a fast-paced environment, we encourage you to apply for this exciting opportunity. To be successful in this role, you must have a strong technical background, excellent communication skills, and a dedication to delivering exceptional customer service. Join our team and help us continue to provide top-quality support to our customers.

1. Provide exceptional technical support to customers by troubleshooting and resolving technical issues related to Toshiba products and services.
2. Utilize technical knowledge and expertise to assist customers with installation, configuration, and maintenance of Toshiba products.
3. Respond promptly and effectively to customer inquiries and concerns through various communication channels, including phone, email, and remote assistance.
4. Collaborate with other team members to ensure timely and accurate resolution of customer issues.
5. Keep up-to-date with the latest Toshiba products and technologies to provide comprehensive and accurate support.
6. Document and track customer interactions and resolutions in a timely and thorough manner.
7. Identify and escalate complex or unresolved issues to the appropriate department for further assistance.
8. Provide on-site technical support to customers when necessary, including installation, maintenance, and repair services.
9. Deliver exceptional customer service and maintain a professional demeanor at all times.
10. Contribute to the development and improvement of support processes and procedures.
11. Stay informed about industry trends and advancements to continuously improve technical knowledge and skills.
12. Maintain a positive and cooperative working relationship with team members and other departments.
13. Comply with company policies, procedures, and quality standards.
14. Represent Toshiba in a professional and positive manner at all times.
15. Continuously strive to achieve and exceed customer satisfaction targets.

According to JobzMall, the average salary range for a Technical Support Field Service in Phoenix, AZ, USA is between $33,000 and $55,000 per year. This range can vary depending on factors such as experience, education, and company size. Some companies may also offer additional benefits such as bonuses, commissions, and health insurance.

Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.