Technical Support Field Service

Welcome to Toshiba, a global leader in technology and innovation. We are seeking a highly skilled and motivated individual to join our team as a Technical Support Field Service professional. In this role, you will have the opportunity to provide exceptional technical support to our customers, ensuring that their Toshiba products are functioning at their best. We are looking for someone who is passionate about technology, has excellent problem-solving skills, and is dedicated to delivering excellent customer service. If you are ready to take on a challenging and rewarding role with a leading company, read on to learn more about the qualifications we are seeking for this position.

1. Provide technical support to customers for Toshiba products, including troubleshooting and resolving technical issues.
2. Conduct on-site visits to customers' locations to diagnose and resolve technical problems with Toshiba products.
3. Educate customers on the proper use and maintenance of Toshiba products to prevent future technical issues.
4. Collaborate with other team members to identify and implement solutions for complex technical problems.
5. Document all customer interactions and technical solutions in a clear and concise manner.
6. Stay up-to-date on the latest Toshiba products, technologies, and industry trends to provide the best possible support to customers.
7. Communicate effectively with customers to understand their needs and provide timely and accurate solutions.
8. Prioritize and manage multiple customer cases simultaneously to meet service level agreements.
9. Proactively identify opportunities to improve customer experience and make recommendations to the team and management.
10. Attend training sessions and workshops to continuously improve technical skills and knowledge.
11. Adhere to company policies and procedures while providing technical support to customers.
12. Represent Toshiba in a professional and positive manner at all times.
13. Collaborate with other departments, such as sales and marketing, to provide feedback on customer needs and product improvements.
14. Maintain and enhance relationships with customers through excellent customer service and support.
15. Follow safety protocols and procedures during on-site visits to ensure the well-being of both the customer and oneself.

According to JobzMall, the average salary range for a Technical Support Field Service in Miami, FL, USA is $35,000 - $60,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and job responsibilities. Some companies may offer higher salaries for more experienced or specialized technical support field service workers. It is recommended to research and compare salaries for specific job postings to get a better understanding of the average salary for this position in Miami, FL.

Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.