Toshiba

Technical Support Field Service

Toshiba
Chicago, IL, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Toshiba! We are a global technology company dedicated to providing innovative and reliable solutions to our customers. As a Technical Support Field Service professional, you will play a crucial role in ensuring the smooth operation of our products and services for our clients. We are seeking individuals who are passionate about technology, possess strong problem-solving skills, and have a customer-centric mindset. If you thrive in a fast-paced environment and have a desire to continuously learn and grow, we encourage you to apply for this exciting opportunity. Join our team and be a part of shaping the future of technology.

  1. Provide technical support and troubleshooting assistance to clients using Toshiba products and services.
  2. Travel to client locations to install, maintain, and repair Toshiba technology products.
  3. Communicate with clients in a professional and courteous manner to identify and resolve technical issues.
  4. Collaborate with other members of the technical support team to find solutions to complex problems.
  5. Stay up-to-date with the latest technology and product developments in order to provide the best support to clients.
  6. Document and maintain accurate records of all client interactions and technical support provided.
  7. Conduct thorough testing and quality assurance checks on Toshiba products and services.
  8. Proactively identify potential issues and make recommendations for improvements to prevent future problems.
  9. Ensure timely and effective resolution of client issues to maintain high levels of customer satisfaction.
  10. Continuously strive to improve upon and streamline technical support processes and procedures.
  11. Communicate and escalate unresolved issues to the appropriate teams for further investigation.
  12. Act as a brand ambassador for Toshiba by exemplifying the company's values and commitment to customer service.
  13. Participate in training and development opportunities to enhance technical skills and knowledge.
  14. Adhere to all safety protocols and guidelines while performing on-site technical support services.
  15. Maintain a positive and professional demeanor at all times, representing the company in a positive light.
Where is this job?
This job is located at Chicago, IL, USA
Job Qualifications

  • Knowledge Of Toshiba Products And Technology: A Technical Support Field Service Job At Toshiba Requires A Deep Understanding Of The Company's Products And Technology. This Includes Knowledge Of Toshiba's Hardware, Software, And Networking Solutions.

  • Proficiency In Troubleshooting And Problem-Solving: Technical Support Field Service Professionals At Toshiba Must Be Able To Quickly Identify And Resolve Technical Issues. This Requires Strong Problem-Solving Skills And The Ability To Troubleshoot Complex Systems.

  • Excellent Communication Skills: As A Field Service Technician, You Will Be Interacting With Customers And Colleagues On A Regular Basis. Strong Communication Skills Are Essential To Effectively Communicate Technical Information And Provide Excellent Customer Service.

  • Ability To Work Independently: A Technical Support Field Service Job At Toshiba Requires The Ability To Work Independently And Manage Your Own Schedule. You Will Often Be Working At Customer Sites, And Must Be Able To Prioritize Tasks And Work Efficiently Without Direct Supervision.

  • Relevant Technical Certifications And Experience: Toshiba May Require Candidates For A Technical Support Field Service Job To Have Relevant Technical Certifications, Such As A+ Or Network+. Previous Experience In A Similar Role In The Technology Industry Is Also Highly Desirable.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • customer service

  • equipment maintenance

  • Problem-Solving

  • Network configuration

  • Software Installation

  • Technical Knowledge

  • Diagnostics

  • Remote Support

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Field Service in Chicago, IL, USA is between $40,000 and $70,000 per year. This can vary depending on factors such as experience, education, and company size. Some companies may also offer additional benefits such as bonuses, commissions, and healthcare benefits.

Additional Information
Toshiba is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 21st, 2024
Apply BeforeJuly 8th, 2026
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About Toshiba

Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.

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