Technical Support Field Service
Are you a problem-solver with a passion for technology? Look no further! Toshiba is seeking a skilled Technical Support Field Service professional to join our team. As a leader in the industry, we are committed to providing exceptional service to our customers and we need a dedicated individual to help us achieve our goals. In this role, you will have the opportunity to use your technical expertise and customer service skills to troubleshoot and resolve issues for our clients. If you have a strong background in technical support and a desire to make a positive impact, we want to hear from you. Join us at Toshiba and be a part of a dynamic and innovative team!
- Provide exceptional technical support to Toshiba customers in a timely and efficient manner.
- Troubleshoot and resolve technical issues for clients, including hardware and software problems.
- Collaborate with customers to identify and understand their technical support needs.
- Offer guidance and recommendations on products and services to customers.
- Serve as a subject matter expert on Toshiba products and services.
- Maintain accurate and detailed records of customer interactions and technical issues.
- Communicate effectively with customers to ensure a positive experience and resolution of issues.
- Work collaboratively with team members to identify and implement process improvements for technical support.
- Keep up-to-date with industry trends and advancements in technology to continuously improve technical knowledge.
- Represent Toshiba in a professional and customer-focused manner at all times.
- Adhere to company policies, procedures, and standards while providing technical support services.
- Travel to client locations as needed to provide on-site technical support.
- Provide training and guidance to customers on Toshiba products and services.
- Participate in regular team meetings and training sessions to stay current on company updates and new product releases.
- Act as an ambassador for Toshiba, promoting our brand and values through excellent customer service and technical support.
Extensive Knowledge Of Toshiba Products And Services: A Technical Support Field Service Job At Toshiba Requires A Thorough Understanding Of The Company's Products And Services, Including Hardware, Software, And Networking Solutions. This Includes Knowledge Of Troubleshooting Techniques, Installation Procedures, And Compatibility Issues.
Strong Technical Skills: The Ideal Candidate For A Technical Support Field Service Job At Toshiba Should Possess Strong Technical Skills, Including Proficiency In Operating Systems, Hardware Components, And Software Applications. They Should Also Be Familiar With Diagnostic Tools And Have Experience In Resolving Technical Issues.
Excellent Communication And Customer Service Skills: As A Technical Support Field Service Professional, You Will Be Interacting With Customers On A Daily Basis. Therefore, Strong Communication Skills Are Necessary To Effectively Explain Technical Concepts And Procedures To Non-Technical Individuals. Additionally, Excellent Customer Service Skills Are Essential To Ensure Customer Satisfaction And Maintain A Positive Image Of The Company.
Problem-Solving And Troubleshooting Abilities: Technical Support Field Service Professionals Are Responsible For Diagnosing And Resolving Complex Technical Issues. Therefore, Candidates Must Possess Strong Problem-Solving Skills And The Ability To Think Critically In High-Pressure Situations. They Should Also Have Experience In Troubleshooting Hardware, Software, And Network Problems.
Relevant Education And Experience: A Technical Support Field Service Job At Toshiba Typically Requires A Degree In A Related Field Such As Computer Science Or Information Technology. In Addition, Candidates Should Have Relevant Experience In Technical Support, Preferably In A Field Service Role. Knowledge Of Related Industries, Such As Electronics Or Telecommunications, Is Also Beneficial.
Networking
Troubleshooting
Communication
Time Management
customer service
equipment maintenance
Problem-Solving
Software Installation
System integration
Diagnostics
Remote Support
Hardware Repair
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Technical Support Field Service in New York, NY, USA is between $43,000 and $68,000 per year. This range can vary depending on factors such as experience, skills, and employer.
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Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.
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