Toshiba

Field Service Technical Support

Toshiba
Houston, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to Toshiba! We are seeking a Field Service Technical Support professional to join our dynamic team. In this role, you will have the opportunity to provide exceptional service to our clients by troubleshooting and resolving technical issues on site. As a member of our team, you will have the chance to work with cutting-edge technology and play a crucial role in ensuring our customers' satisfaction. We are looking for someone who is passionate about technology, has excellent problem-solving skills, and a strong customer service mindset. If you have a passion for delivering top-notch technical support and thrive in a fast-paced environment, we would love to hear from you.

  1. Provide exceptional on-site technical support to clients.
  2. Troubleshoot and resolve technical issues efficiently and effectively.
  3. Work with cutting-edge technology and stay up-to-date on new developments.
  4. Ensure customer satisfaction by addressing and resolving any concerns or complaints.
  5. Collaborate with team members to gather and share knowledge and best practices.
  6. Keep accurate records of customer interactions and technical solutions provided.
  7. Maintain a high level of professionalism and customer service at all times.
  8. Continuously improve technical knowledge and skills through training and self-learning.
  9. Act as a brand ambassador for Toshiba and represent the company in a positive manner.
  10. Adapt to a fast-paced environment and handle multiple tasks and priorities effectively.
  11. Communicate complex technical information to non-technical individuals in a clear and understandable manner.
  12. Proactively identify and address potential technical issues to prevent future problems.
  13. Follow all safety protocols and guidelines while on client sites.
  14. Maintain a positive and solution-oriented attitude even in challenging situations.
  15. Prioritize and manage workload to meet deadlines and achieve team goals.
Where is this job?
This job is located at Houston, TX, USA
Job Qualifications

  • Knowledge Of Toshiba Products And Technology: Candidates Should Possess A Strong Understanding Of Toshiba's Product Line And Be Familiar With The Technology Used In Their Products. This Includes Knowledge Of Computer Hardware, Software, And Peripherals.

  • Relevant Education And Experience: A Degree In Computer Science, Information Technology, Or A Related Field Is Typically Required For A Field Service Technical Support Job At Toshiba. Additionally, Candidates Should Have Experience Providing Technical Support In A Field Service Setting.

  • Excellent Troubleshooting Skills: Field Service Technical Support Professionals Must Have Strong Analytical And Problem-Solving Skills To Quickly Identify And Resolve Technical Issues. They Should Also Be Able To Communicate Complex Technical Information To Non-Technical Customers In A Clear And Concise Manner.

  • Customer Service Experience: As The Primary Point Of Contact For Toshiba Customers, Candidates Should Have A Strong Background In Customer Service. This Includes The Ability To Handle Difficult Situations, Remain Calm Under Pressure, And Maintain A Positive Attitude.

  • Time Management And Organization Skills: Field Service Technical Support Professionals Often Work Independently And Are Responsible For Managing Their Own Schedules. Therefore, Candidates Should Have Excellent Time Management And Organization Skills To Prioritize Tasks And Meet Deadlines.

Required Skills

  • Troubleshooting

  • Communication

  • Time Management

  • Multitasking

  • customer service

  • Maintenance

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

  • Repair

  • Diagnostics

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Field Service Technical Support in Houston, TX, USA is between $50,000 and $80,000 per year. However, this can vary depending on the specific company, years of experience, and other factors. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits. It is recommended to research and compare different job listings and company offers to get a better understanding of the specific salary range for this position in Houston, TX.

Additional Information
Toshiba is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMay 16th, 2025
Apply BeforeJune 15th, 2025
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About Toshiba

Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.

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