Welcome to Toshiba, a leading global technology company! We are seeking a highly skilled and motivated Field Service Technical Advisor to join our team. As a Field Service Technical Advisor, you will play a vital role in providing exceptional technical support to our valued customers. We are looking for someone who has a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch customer service. If you thrive in a fast-paced, dynamic environment and are ready to take on new challenges, we would love to hear from you!
- Provide exceptional technical support to Toshiba's customers in a timely and efficient manner.
- Troubleshoot and resolve technical issues reported by customers, utilizing knowledge of Toshiba's products and services.
- Act as a liaison between customers and internal teams to ensure prompt and effective resolution of technical problems.
- Maintain a high level of customer satisfaction by delivering top-notch customer service.
- Conduct on-site visits to assist customers with technical issues and provide hands-on support.
- Document all customer interactions and technical solutions in a clear and organized manner.
- Collaborate with cross-functional teams to identify and resolve recurring technical issues.
- Stay up-to-date with Toshiba's product offerings and technical advancements in order to provide accurate and effective support.
- Proactively identify potential technical issues and provide recommendations for improvement to prevent future problems.
- Contribute to the development and improvement of technical support processes and procedures.
Technical Expertise: A Field Service Technical Advisor At Toshiba Must Possess In-Depth Knowledge And Understanding Of Toshiba Products, Systems, And Technologies. This Includes A Strong Understanding Of Computer Hardware, Software, Networking, And Troubleshooting Techniques.
Customer Service Skills: The Role Of A Field Service Technical Advisor Involves Interacting With Customers On A Regular Basis. Therefore, Strong Customer Service Skills, Including Effective Communication, Problem-Solving, And Conflict Resolution, Are Essential For Success In This Role.
Experience In Field Service: Candidates For This Position Should Have Prior Experience In Field Service, Preferably In The Technology Industry. This Includes Experience With Installation, Maintenance, And Repair Of Complex Equipment And Systems, As Well As A Familiarity With Industry-Standard Safety Protocols.
Analytical And Problem-Solving Abilities: Field Service Technical Advisors Must Be Able To Quickly Identify And Resolve Technical Issues In A Timely And Efficient Manner. This Requires Strong Analytical And Problem-Solving Skills, As Well As The Ability To Troubleshoot Complex Technical Problems.
Teamwork And Collaboration: In Addition To Working Independently In The Field, Field Service Technical Advisors Must Also Be Able To Work Well As Part Of A Team. This Includes Collaborating With Other Technicians, Engineers, And Sales Personnel To Provide The Best Possible Service To Customers.
Troubleshooting
Communication
Time Management
customer service
Analytical Thinking
Maintenance
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Repair
Equipment Handling
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Service Technical Advisor is between $50,000 and $90,000 per year. However, this can vary depending on factors such as location, experience, and industry. Some highly experienced and specialized advisors may earn salaries well over $100,000 per year.
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Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.
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