Field Service Administrative Assistant II

Welcome to Toshiba, a leading global technology and solutions provider. We are seeking a highly organized and detail-oriented Field Service Administrative Assistant II to join our dynamic team. This role will provide essential support to our field service operations, ensuring the smooth and efficient functioning of our daily activities. As a member of our team, you will have the opportunity to work with cutting-edge technology and contribute to the success of our company. If you have a passion for administrative work and possess the necessary qualifications, we would love to hear from you!

1. Provide administrative support to the field service team, including scheduling appointments, coordinating travel arrangements, and managing expense reports.
2. Maintain accurate and up-to-date records of field service activities, including service requests, work orders, and equipment inventory.
3. Monitor and track field service technicians' time and attendance, ensuring accuracy and compliance with company policies.
4. Communicate with customers and internal teams to gather necessary information and ensure timely and efficient resolution of service issues.
5. Assist in the preparation and submission of service proposals, contracts, and other documentation as needed.
6. Coordinate with vendors and suppliers to order necessary equipment and supplies for field service operations.
7. Assist in the onboarding process for new field service technicians, including coordinating training and providing necessary resources and materials.
8. Collaborate with the field service team to identify areas for process improvement and implement new procedures to increase efficiency and productivity.
9. Handle incoming calls and emails from customers and provide exceptional customer service by addressing inquiries and concerns in a timely and professional manner.
10. Support the field service team in organizing and attending events, such as trade shows and conferences, to promote the company's products and services.
11. Maintain confidentiality and handle sensitive information with discretion.
12. Adhere to company policies and procedures, including safety protocols, at all times.

According to JobzMall, the average salary range for a Field Service Administrative Assistant II in San Diego, CA, USA is $48,000 - $65,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Factors such as benefits, bonuses, and location may also impact the salary range.

Toshiba Corporation is a Japanese multinational conglomerate headquartered in Tokyo, Japan. Its diversified products and services include information technology and communications equipment and systems, electronic components and materials, power systems, industrial and social infrastructure systems, consumer electronics, home appliances, medical equipment, office equipment, as well as lighting and logistics.