Core Support Manager

We’re looking for a Core Support Manager to join our team at Topgolf! The ideal candidate will be an experienced and motivated individual who is driven to succeed. You will be responsible for developing and executing support strategies to ensure the core team runs smoothly and efficiently.This position requires a combination of strong leadership skills, technical aptitude, and a customer-focused mindset. As the Core Support Manager, you will lead a team of support specialists and be responsible for their performance and development. You should have excellent communication skills and be able to effectively manage day-to-day operations.To be successful in this role, you should have a minimum of 5 years of experience in customer service operations or a related field. We also require a bachelor’s degree in a relevant field, such as business management or computer science. In addition, you must have a proven track record of developing and executing strategies that have resulted in successful customer outcomes.If you’re passionate about customer success and have the skills and experience we’re looking for, we’d love to hear from you!

Responsibilities:

1. Lead and manage a team of support specialists and their performance and development.
2. Develop and execute support strategies to ensure the core team runs smoothly and efficiently.
3. Monitor customer service operations and ensure customer success.
4. Utilize excellent communication skills to effectively manage day-to-day operations.
5. Research and implement new tools and strategies to improve customer service operations.
6. Provide guidance and feedback to support specialists.
7. Ensure all customer inquiries and requests are addressed in a timely manner.
8. Analyze customer data to identify opportunities for improvement.
9. Maintain a comprehensive understanding of customer service operations.
10. Develop and maintain strong relationships with customers.

According to JobzMall, the average salary range for a Core Support Manager in Dallas, TX, USA is $82,000 to $102,000. This range is based on data from Salary.com and Indeed.com. The salary range may vary depending on the specific job duties, the company, and the level of experience and education of the applicant.

Topgolf is a golf driving range game with electronically tracked golfballs and automatically scored drives that started in 2000 and grew to become a multinational sports entertainment company.