Deputy Manager - Customer Experience and Sales

Are you a driven and dynamic individual with a passion for customer experience and sales? Do you have a knack for building strong relationships with customers and a desire to exceed sales targets? If so, then we have the perfect opportunity for you as our Deputy Manager for Customer Experience and Sales at Tommy Hilfiger.As the Deputy Manager, you will play a vital role in driving our brand's success by delivering exceptional customer service and driving sales. You will work closely with the Store Manager to ensure that our customers have an unforgettable shopping experience, while also maximizing sales and profitability for the store.To excel in this role, you must have a minimum of 3 years of experience in a retail leadership position, with a proven track record of achieving sales targets and delivering exceptional customer service. You should also possess strong leadership skills, excellent communication and interpersonal abilities, and a deep understanding of the fashion retail industry.If you are ready to take on a new challenge and be a part of a dynamic and growing brand, we would love to hear from you. Join us at Tommy Hilfiger and be a part of our journey towards success.

1. Develop and implement effective sales strategies to drive store revenue and meet/exceed sales targets.
2. Train and coach sales team members to provide exceptional customer service and maintain brand standards.
3. Foster a positive and welcoming shopping environment for customers and ensure their needs are being met.
4. Build and maintain strong relationships with customers to enhance their shopping experience and drive repeat business.
5. Collaborate with the Store Manager to develop and execute marketing and promotional activities to increase brand awareness and attract new customers.
6. Monitor and analyze sales performance data to identify areas for improvement and take appropriate action.
7. Manage inventory levels and ensure proper stock replenishment to meet customer demand.
8. Collaborate with the Store Manager to create and implement effective visual merchandising strategies to enhance the overall store presentation and drive sales.
9. Handle customer complaints and resolve any issues in a timely and professional manner.
10. Stay up-to-date with industry trends and competitor activities to proactively identify opportunities for business growth.
11. Assist in the recruitment, training, and development of new sales team members.
12. Ensure compliance with company policies and procedures to maintain a safe and productive work environment.
13. Act as a role model for the sales team, demonstrating exceptional customer service and sales techniques.
14. Assist the Store Manager in day-to-day operations, including opening and closing procedures, cash handling, and other administrative tasks.
15. Continuously seek ways to improve the customer experience and provide feedback to the Store Manager for consideration.

According to JobzMall, the average salary range for a Deputy Manager - Customer Experience and Sales in Philadelphia, PA, USA is $40,000-$60,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Additionally, bonuses and benefits may also be included in the total compensation package.

Tommy Hilfiger, formerly known as Tommy Hilfiger Corporation and Tommy Hilfiger Inc., is an American premium clothing company, manufacturing apparel, footwear, accessories, fragrances and home furnishings.