Deputy Manager - Customer Experience and Sales
Are you a customer-centric and sales-driven individual with a passion for the fashion industry? Look no further, because Tommy Hilfiger is seeking a dynamic and experienced Deputy Manager to lead our Customer Experience and Sales team. In this role, you will have the opportunity to shape and enhance the shopping experience for our valued customers while driving sales and revenue for our brand. We are searching for a motivated and results-oriented individual with exceptional leadership skills and a strong understanding of customer service and sales strategies. If you are ready to join a globally renowned fashion brand and make a significant impact, we encourage you to apply for this exciting opportunity.
- Lead and manage the Customer Experience and Sales team to ensure exceptional service and sales performance.
- Create and implement strategies to enhance the shopping experience for customers and drive sales.
- Train and develop team members on sales techniques, customer service, and product knowledge.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
- Collaborate with other departments, such as merchandising and marketing, to ensure a cohesive customer experience.
- Maintain a deep understanding of the fashion industry and market trends to provide relevant and timely feedback to the team.
- Foster a customer-centric culture within the team to prioritize the needs and satisfaction of customers.
- Set and achieve sales targets and goals, while also monitoring and managing the team's performance.
- Handle customer complaints and resolve any issues in a timely and professional manner.
- Ensure compliance with company policies, procedures, and standards at all times.
- Stay updated on company products, promotions, and initiatives to effectively communicate with customers and drive sales.
- Conduct regular performance evaluations and provide feedback and coaching to team members.
- Identify and implement process improvements to increase efficiency and productivity within the team.
- Maintain a positive and professional work environment and serve as a role model for team members.
- Act as a brand ambassador and represent Tommy Hilfiger in a positive and professional manner at all times.
Strong Leadership Skills: A Successful Deputy Manager Must Have Strong Leadership Skills To Oversee The Customer Experience And Sales Team At Tommy Hilfiger. This Includes The Ability To Motivate, Coach, And Develop Team Members To Achieve Sales Targets And Provide Exceptional Customer Service.
Sales And Customer Service Experience: The Ideal Candidate Should Have At Least 3-5 Years Of Experience In Retail Sales And Customer Service, Preferably In The Fashion Industry. This Experience Should Include A Proven Track Record Of Meeting And Exceeding Sales Targets, As Well As Delivering Excellent Customer Service.
Knowledge Of Tommy Hilfiger Brand: A Deputy Manager Should Have A Deep Understanding Of The Tommy Hilfiger Brand, Its Products, And Its Target Audience. This Includes Knowledge Of Current Trends, Styles, And Market Competition. This Will Enable The Deputy Manager To Effectively Train And Guide The Team In Promoting And Selling Tommy Hilfiger Products.
Communication And Interpersonal Skills: Effective Communication And Interpersonal Skills Are Crucial For A Deputy Manager To Build Strong Relationships With Customers, Team Members, And Other Departments Within The Company. This Includes Clear And Concise Communication, Active Listening, And The Ability To Handle Difficult Situations With Tact And Diplomacy.
Organizational And Time Management Skills: With The Fast-Paced Nature Of Retail, A Deputy Manager Must Be Highly Organized And Able To Manage Their Time Effectively. This Includes Setting And Prioritizing Tasks, Delegating Responsibilities, And Ensuring That The Team Is Meeting Deadlines And Maintaining A High Level Of Productivity.
Communication
Time Management
Product knowledge
Inventory Control
customer service
Merchandising
Sales Analysis
Team Leadership
Sales management
customer satisfaction
Problem-Solving
retail operations
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Deputy Manager - Customer Experience and Sales in Seattle, WA, USA is $50,000 - $85,000 per year. However, this can vary depending on factors such as the company, industry, and level of experience.
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Tommy Hilfiger, formerly known as Tommy Hilfiger Corporation and Tommy Hilfiger Inc., is an American premium clothing company, manufacturing apparel, footwear, accessories, fragrances and home furnishings.
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