Deputy Manager - Customer Experience and Sales
Welcome to Tommy Hilfiger, where our team is dedicated to providing exceptional customer experience and driving sales in our stores. We are currently seeking a highly motivated and experienced Deputy Manager to join our team and help lead our customer experience and sales efforts. This role is perfect for someone who is passionate about fashion, thrives in a fast-paced environment, and has a strong track record of delivering results. If you have a keen eye for detail, excellent communication skills, and a drive to exceed customer expectations, we want to hear from you. Join us and be a part of a dynamic, fashion-forward brand that is committed to delivering the best possible experience for our customers.
- Oversee and manage the day-to-day operations of the store, ensuring a high level of customer service and sales performance.
- Train, mentor, and motivate team members to provide exceptional customer experiences and meet sales targets.
- Monitor and analyze sales data, identify trends, and develop strategies to increase sales and profitability.
- Maintain a deep understanding of the brand's products, values, and target customers to effectively communicate and promote the brand.
- Collaborate with the store manager to create and implement sales and marketing plans to drive foot traffic and increase sales.
- Assist in inventory management and ensure stock levels are maintained to meet customer demand.
- Handle customer inquiries, complaints, and issues in a timely and professional manner, ensuring customer satisfaction.
- Conduct regular store audits to ensure compliance with company policies and procedures.
- Stay updated on industry trends, competitors, and market changes to inform business decisions.
- Support and participate in company events and initiatives to promote the brand and engage with the local community.
Strong Leadership Skills: A Deputy Manager At Tommy Hilfiger Should Have Proven Experience In Leading And Managing A Team, As Well As The Ability To Motivate And Guide Team Members Towards Achieving Sales And Customer Experience Goals.
Customer Service Expertise: The Ideal Candidate Should Possess Excellent Customer Service Skills And Be Able To Provide Top-Notch Service To Customers. This Includes The Ability To Handle Difficult Situations And Resolve Customer Complaints Effectively.
Sales Experience: The Deputy Manager Should Have A Strong Background In Sales And Be Able To Drive Sales Performance In The Store. This Includes Setting Sales Targets, Analyzing Data, And Implementing Strategies To Increase Sales.
Retail Experience: It Is Essential For The Deputy Manager To Have Previous Experience In The Retail Industry, Preferably In A Similar Role. This Includes Knowledge Of Store Operations, Visual Merchandising, And Inventory Management.
Excellent Communication Skills: The Deputy Manager Should Have Strong Verbal And Written Communication Skills To Effectively Communicate With Customers, Team Members, And Upper Management. This Also Includes The Ability To Create And Deliver Sales Presentations.
Communication
Time Management
Team Management
Product knowledge
Multitasking
Leadership
customer service
Analytical Thinking
Relationship Building
Sales forecasting
Problem-Solving
Sales Strategy
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Deputy Manager - Customer Experience and Sales in Reno, NV, USA is $55,000 to $75,000 per year. However, this can vary depending on various factors such as the specific company, industry, experience level, and location. Additionally, job benefits and bonuses may also impact the overall salary. It is recommended to research the specific company and industry to get a more accurate salary estimate.
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Tommy Hilfiger, formerly known as Tommy Hilfiger Corporation and Tommy Hilfiger Inc., is an American premium clothing company, manufacturing apparel, footwear, accessories, fragrances and home furnishings.
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