Deputy Manager - Customer Experience and Sales

Are you a dynamic and driven individual with a passion for delivering exceptional customer experience and driving sales growth? Are you looking for a challenging role where you can make a significant impact in the retail industry? Look no further! Tommy Hilfiger is seeking a Deputy Manager for our Customer Experience and Sales department. We are looking for a highly motivated and enthusiastic leader who can inspire and guide our team towards achieving our goals. If you have a proven track record in customer service and sales, along with strong leadership skills, we want to hear from you. Join our team and help us continue to provide an unparalleled shopping experience for our customers.

1. Oversee and manage the daily operations of the Customer Experience and Sales department.
2. Motivate and lead a team of sales associates to achieve sales targets and provide excellent customer service.
3. Develop and implement strategies to drive sales growth and improve customer satisfaction.
4. Ensure that all customer interactions are handled in a professional and courteous manner.
5. Train and develop new and existing team members on customer service and sales techniques.
6. Monitor and analyze sales performance and customer feedback to identify areas for improvement.
7. Collaborate with other departments to ensure a seamless shopping experience for customers.
8. Maintain excellent product knowledge and stay updated on industry trends and competitors.
9. Handle customer escalations and resolve any issues in a timely and effective manner.
10. Create and maintain a positive and inclusive work environment for the team.
11. Conduct regular performance evaluations and provide feedback and coaching to team members.
12. Manage inventory and ensure proper merchandising and visual presentation of products.
13. Adhere to company policies and procedures, including but not limited to, loss prevention and safety guidelines.
14. Act as a role model for the team by consistently demonstrating exceptional customer service and sales skills.
15. Prepare and present reports on department performance to senior management.
16. Collaborate with the store manager to develop and implement sales and marketing strategies.
17. Stay updated on industry trends and competitor strategies to identify opportunities for growth and improvement.
18. Conduct regular team meetings and training sessions to ensure all team members are up to date on company policies and procedures.
19. Assist in recruitment and hiring of new team members.
20. Perform any other duties as assigned by the store manager.

According to JobzMall, the average salary range for a Deputy Manager - Customer Experience and Sales in Orange, CA, USA is $45,000 to $70,000 per year. This can vary depending on the specific company, experience, and skills of the individual. Additionally, bonuses and other benefits may also be offered as part of the compensation package.

Tommy Hilfiger, formerly known as Tommy Hilfiger Corporation and Tommy Hilfiger Inc., is an American premium clothing company, manufacturing apparel, footwear, accessories, fragrances and home furnishings.