Retail Operations Manager

We’re looking for an experienced, organized, and detail-oriented Retail Operations Manager to join our team at Timberland. In this role, you will be responsible for leading the store operations and customer service teams, ensuring the smooth and successful implementation of Timberland’s operational initiatives, and driving the overall success of the store.To be successful in this role, you must have at least 3 years of retail management experience, a bachelor’s degree, and a proven track record in a fast-paced retail environment. You should also have excellent customer service and communication skills, and the ability to navigate complex operational systems.If you have a passion for the retail industry and are looking for an exciting and challenging opportunity, we want to hear from you.

Responsibilities:

1. Lead and manage the store operations and customer service teams, ensuring that all operations initiatives are properly implemented.
2. Develop and implement store operations policies and procedures.
3. Oversee the day-to-day operations of the store, ensuring that all processes run smoothly and efficiently.
4. Monitor and analyze store performance metrics and provide feedback and guidance to store personnel to ensure store goals are met.
5. Train and develop store personnel to ensure they are providing excellent customer service in a timely manner.
6. Establish positive working relationships with vendors and suppliers to ensure product availability and quality.
7. Develop and manage the store’s budget to ensure cost-effectiveness.
8. Maintain a safe working environment for all store personnel and customers.
9. Utilize operational and analytical systems to monitor store performance and identify areas for improvement.
10. Monitor customer feedback and develop strategies to address any issues or concerns.

According to JobzMall, the average salary range for a Retail Operations Manager in Boston, MA, USA is $59,000-$90,000 per year. This salary range can vary depending on the employer and the manager's level of experience.

Timberland LLC is an American manufacturer and retailer of outdoors wear, with a focus on footwear. It is owned by VF Corporation. Timberland footwear is marketed towards people intending outdoor use. The company also sells apparel, such as clothes, watches, glasses, sunglasses, and leather goods.