Customer Service Representative

At Timberland, we are passionate about providing outstanding customer service. We are looking for a Customer Service Representative to join our team. The ideal candidate should possess the following qualifications: • A minimum of two years customer service experience, preferably in a retail environment • Proven ability to build relationships and develop rapport with customers• A strong sense of empathy and understanding, with great communication skills• Demonstrated problem-solving and conflict resolution skills• Proficiency in using current technology and computer systemsIf you are motivated to go above and beyond to provide the best service possible, we'd love to hear from you. We are looking for someone who is passionate and enthusiastic about delivering exceptional customer service, and who is committed to providing an enjoyable shopping experience to our customers.

Responsibilities:

1. Handle customer inquiries and complaints in a professional and courteous manner.
2. Respond to customer inquiries in a timely and accurate manner.
3. Maintain customer records and update contact information as needed.
4. Resolve customer complaints and provide appropriate solutions in a timely manner.
5. Utilize current technology and computer systems to provide superior customer service.
6. Develop and maintain positive customer relationships.
7. Offer product information and advice to customers.
8. Monitor customer satisfaction and provide feedback to management.
9. Track customer orders and ensure timely delivery.
10. Generate reports on customer service performance.

According to JobzMall, the average salary range for a Customer Service Representative in London, UK is £20,000 to £27,000 per annum. This range may vary depending on the employer and the experience of the individual.

Timberland LLC is an American manufacturer and retailer of outdoors wear, with a focus on footwear. It is owned by VF Corporation. Timberland footwear is marketed towards people intending outdoor use. The company also sells apparel, such as clothes, watches, glasses, sunglasses, and leather goods.