Customer Service Representative

At Timberland, we’re passionate about creating quality outdoor gear and apparel that inspires and protects people on their outdoor adventures. We’re looking for an enthusiastic Customer Service Representative to join our team and provide outstanding service to our customers. The ideal candidate should have superior communication and problem-solving skills, as well as an upbeat and friendly attitude.The successful candidate for this role should have a minimum of two years of experience in a customer service role, preferably in the retail industry. A strong command of the English language is essential, as well as a demonstrated ability to handle customer inquiries efficiently and professionally. The ability to stay organized and prioritize tasks is also key to success in this position.If you’re passionate about customer service and have the qualifications we’re looking for, we’d love to hear from you.

Responsibilities:

1. Respond to customer inquiries, complaints, and feedback in a timely and professional manner.
2. Provide accurate information to customers regarding product specifications, order statuses, and other details.
3. Utilize customer service software to track and follow up on customer inquiries.
4. Resolve customer issues in a friendly and efficient manner.
5. Assist customers with product returns, exchanges, and refunds.
6. Monitor customer service data to identify trends in customer inquiries and complaints.
7. Work closely with other departments to ensure customer satisfaction.
8. Keep up-to-date on product knowledge and industry trends.
9. Maintain a positive and friendly attitude with customers and colleagues.
10. Continuously strive to improve customer service processes.

According to JobzMall, the average salary range for a Customer Service Representative in Portsmouth, NH 03801, USA is $25,000 to $32,500 per year. This range may vary depending on the level of experience, type of employer, and other factors.

Timberland LLC is an American manufacturer and retailer of outdoors wear, with a focus on footwear. It is owned by VF Corporation. Timberland footwear is marketed towards people intending outdoor use. The company also sells apparel, such as clothes, watches, glasses, sunglasses, and leather goods.