Quality Assurance & Care Coordinator - Community Mental Health

Welcome to Thresholds, where we are dedicated to providing accessible and high-quality mental health services to our community. We are seeking a passionate and detail-oriented Quality Assurance & Care Coordinator to ensure that our clients receive the best care possible. This role is crucial in maintaining the standards of our organization and promoting a culture of continuous improvement. We are looking for someone with a strong background in mental health, excellent communication skills, and a commitment to providing compassionate care. If you are ready to make a meaningful impact in the lives of others, we invite you to join our team at Thresholds. Read on to learn more about this exciting opportunity.

1. Develop and maintain quality assurance standards and procedures for all mental health services offered at Thresholds.
2. Conduct regular audits and reviews of client files to ensure compliance with legal and ethical standards.
3. Collaborate with clinical staff to identify areas for improvement and develop action plans to address any issues.
4. Monitor and analyze data to identify trends and areas of improvement in service delivery.
5. Train and educate staff on quality assurance standards and procedures.
6. Develop and implement policies and procedures to ensure consistent and high-quality care for all clients.
7. Conduct regular trainings and workshops on best practices in mental health care.
8. Serve as a liaison between clients, staff, and management to address any concerns or complaints.
9. Maintain accurate and up-to-date records of quality assurance activities.
10. Communicate any changes or updates in quality assurance standards to staff and ensure compliance.
11. Collaborate with other departments to ensure smooth and efficient processes and procedures.
12. Participate in program evaluation and provide recommendations for improvement.
13. Stay updated on industry standards and best practices in mental health care.
14. Promote a culture of continuous improvement and quality care throughout the organization.
15. Provide support and guidance to staff to ensure they are delivering the highest level of care to clients.
16. Coordinate with external agencies and organizations to ensure compliance with regulatory standards.
17. Monitor and manage client satisfaction surveys and use feedback to improve services.
18. Maintain confidentiality and adhere to ethical standards in all aspects of work.
19. Participate in staff meetings and provide updates on quality assurance activities.
20. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Quality Assurance & Care Coordinator - Community Mental Health in Chicago, IL, USA is $45,000 - $65,000 per year. However, this range can vary depending on factors such as experience, education level, and specific job duties.

Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives. Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses in Illinois. We reject the notion that anyone is a lost cause, utilizing evidence-based practices and a wide range of supports to treat the whole person, rather than just the disease.