Desk Clerk

Welcome to Thresholds, where we strive to provide a safe and supportive environment for individuals living with mental health challenges. We are currently seeking a reliable and compassionate Desk Clerk to join our team and help us in our mission to empower individuals to achieve their full potential. As a Desk Clerk, you will play a vital role in ensuring the smooth operation of our facility while providing exceptional customer service to our residents. If you are a team player with excellent communication skills and a passion for helping others, we encourage you to apply for this rewarding opportunity.

1. Greet and welcome residents, staff, and visitors in a friendly and professional manner.
2. Maintain a clean and organized front desk area.
3. Answer incoming calls and direct them to the appropriate person or department.
4. Respond to resident inquiries and concerns in a timely and compassionate manner.
5. Ensure the safety and security of the facility by monitoring visitors and following established protocols.
6. Assist with resident check-ins and check-outs, including collecting payments and completing necessary paperwork.
7. Coordinate and schedule appointments for residents with counselors and other service providers.
8. Maintain accurate and up-to-date resident records.
9. Collaborate with other staff members to ensure a smooth and efficient operation of the facility.
10. Provide necessary support and assistance to residents in crisis or emergency situations.
11. Uphold and promote the values and mission of the organization.
12. Attend staff meetings and training sessions as required.
13. Continuously strive to improve the quality of services provided to residents.
14. Handle confidential information with discretion and maintain confidentiality at all times.
15. Adhere to all safety and security procedures and protocols.
16. Perform other duties as assigned by the supervisor.

According to JobzMall, the average salary range for a Desk Clerk in Chicago, IL, USA is between $24,000 and $35,000 per year. However, this can vary depending on the specific company, location, and level of experience of the individual. Some Desk Clerks may make more or less than this range. Factors such as additional benefits, bonuses, and tips can also impact the overall salary for a Desk Clerk in Chicago. It is important to research the specific company and job responsibilities when considering the salary for a Desk Clerk in Chicago.

Established in 1959, Thresholds provides healthcare, housing, and hope for thousands of persons with mental illnesses in Illinois each year. Through care, employment, advocacy, and housing, Thresholds assists and inspires people with mental illnesses to reclaim their lives. Thresholds is one of the oldest and largest providers of recovery services for persons with mental illnesses in Illinois. We reject the notion that anyone is a lost cause, utilizing evidence-based practices and a wide range of supports to treat the whole person, rather than just the disease.